What are the responsibilities and job description for the Tech Support Spec.-Ex position at Exacta Systems?
The team operates in a high-energy, fast-paced, collaborative environment and requires an individual to be self-motivated and passionate about problem solving.
The Technical Support Specialist is responsible for a variety of technical operational tasks and takes accountability for the process / function from beginning to end. A Support Specialist provides:
- Excellent customer support
- Supports customer initiatives and assist in quality assurance testing.
- Define, document, and execute site installations and updates.
- Monitor service activities and service escalations to ensure actionable solutions
What you will do:
- Interface with customers and operations to assure all software and hardware equipment is tested and deployed in good working order.
- Conduct root cause analysis to determine error, troubleshoot equipment and report findings to the manager.
- Test hardware and facilitate continuous improvement with team
- Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies.
- Utilize helpdesk portal and escalate service issues to the proper channel.
- Maintain knowledge base of past issues and solutions and incorporate continuous improvements measures.
- Monitor progress to check if changes yield desirable results.
- Establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management.
What we are looking for:
- 1-3 years of hardware and software testing and customer support.
- Demonstrate knowledge of Microsoft Windows operating systems.
- Strong written and verbal communication skills.
- Ability to work independently or in groups and take the lead when required.
- Must possess and maintain a valid Driver’s License.
- Must be able to pass background check to obtain and maintain a Gaming/Racing License.
- Experience with networking and cabling.
