What are the responsibilities and job description for the Technical Program Manager position at Exacta Systems?
Key Responsibilities
- Collaborate with other department teams to implement system builds and new software.
- Develop and implement integration plans, including schedules, testing strategies, and risk assessments
- Lead weekly implementation and planning calls with customer and internal specialists.
- Provide technical support and training for new customer implementations.
- Travel as needed for project planning and project implementation including providing hands-on management for customer implementations.
- Ensure compliance standards and regulations in new projects.
- Lead and coordinate cross-functional projects.
- Maintain clear communication with stakeholders and team members.
- Maintain project documentation and ensure deadlines are met.
- Address and resolve project issues promptly.
- Provide regular project status updates and reports.
- Coordinate triage for medium and high severity field issues by collecting and distributing facts and coordinating cross-functional resolution team that may include customer and third party partners
- Ownership for hardware purchasing and equipment inventory
- Take ownership of the technical platform, ensuring its performance, scalability, and alignment with project goals.
- Drive improvements in project execution and processes, identifying opportunities for greater efficiency and innovation.
- Become a knowledgeable advocate for the system, providing support and guidance during troubleshooting calls.
Required Qualifications
- Bachelor’s degree or certification in technical field or related work experience.
- Minimum of 5 years of experience in a technical systems administrator role.
- Demonstrated expertise in technical skills, including networking, and administration of Windows/Linux systems and software.
- Strong understanding of the gaming industry and market dynamics.
- Excellent communication, organization, and presentation skills.
