Admission Coordinator/Receptionist - Inpatient Rehab Hospital - PRN

Exalt Health, an acute rehabilitation hospital, provides an intensive rehabilitation program, and admitted patients must be able to tolerate three hours of intense rehabilitation services per day. Focused on caring for patients with complex rehabilitative needs such as stroke, spinal cord injury, brain injury, head trauma, medically debilitation conditions, neurological disorders, cardio-pulmonary amputations, orthopedic injuries, and multiple major traumas.

Position Summary

We are seeking a friendly and professional Hospital Receptionist to join our team. As the first point of contact for our hospital, you will play a vital role in creating a welcoming and positive experience for our patients, visitors, and staff. The ideal candidate will have excellent communication and interpersonal skills, a strong work ethic, and a commitment to providing exceptional customer service.

Essential Duties and Responsibilities

• 
  Receptionist
  • Greet and welcome patients, visitors, and staff warmly and professionally.
  • Answer and direct incoming calls efficiently and courteously.
  • Provide accurate information about the hospital and its services.
  • Assist patients with registration and check-in procedures.
  • Maintain a clean and organized reception area.
  • Manage incoming and outgoing mail and deliveries.
  • Schedule appointments and maintain calendars.
• Patient Intake:
  • Field initial inquiries from patients, families, and referral sources (hospitals, skilled nursing facilities, physicians).
  • Conduct pre-screenings to assess the appropriateness of patients for inpatient rehabilitation.
  • Gather patient information, complete necessary forms, and initiate the admission process.
• Insurance Verification:
  • Verify patient insurance coverage and benefits for inpatient rehabilitation services.
  • Obtain pre-authorizations and work with insurance companies to resolve any coverage issues.
• Communication and Coordination:
  • Maintain clear and timely communication with patients, families, referral sources, and the internal hospital team regarding the admission process.
  • Collaborate with physicians, therapists, and case managers to gather medical documentation and coordinate patient assessments.
  • Schedule patient admissions and coordinate transportation arrangements as needed.
• Record-keeping and Data Management:
  • Accurately maintain patient records in the hospital's electronic medical record (EMR) or admissions system.
  • Update patient demographic information and insurance details and track the admission process status.
• Customer Service:
  • Provide exceptional customer service to patients and families, answering questions and addressing concerns throughout the admission process.

Minimum Qualifications

(Knowledge, Skills, and Abilities)

Education, Training, and Experience

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Compassionate and patient-centered approach.

Skills and Abilities, Proficiency and Productivity Standards

• Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints.
• Excellent attention to detail and accuracy.
• Analytical and problem-solving abilities.
• Ability to work under deadlines and handle multiple tasks.
• Speaks and communicates English effectively in verbal and written format; writes legibly.
• Reading and comprehension at the level necessary to perform job duties appropriately.
• Works cooperatively with co-workers and other hospital employees
• Functions proficiently in a Microsoft Windows environment (Outlook, Word, Excel, PowerPoint)