Unit Secretary - Inpatient Rehab Hospital

Exalt Health, an acute rehabilitation hospital, provides an intensive rehabilitation program, and admitted patients must be able to tolerate three hours of intense rehabilitation services per day. Focused on caring for patients with complex rehabilitative needs such as stroke, spinal cord injury, brain injury, head trauma, medically debilitation conditions, neurological disorders, cardio-pulmonary amputations, orthopedic injuries, and multiple major traumas.

Position Summary

The Unit Secretary is responsible for providing essential clerical and administrative support to ensure the smooth and efficient operation of a designated inpatient rehabilitation unit. This role is vital in facilitating clear communication, timely record maintenance, and maintaining a welcoming environment for patients, visitors, and staff.

Essential Duties and Responsibilities

• Patient Record Management:
• Initiate new patient charts or medical records upon admission, ensuring accurate patient demographics and insurance information.
• Maintain patient charts throughout their stay, including filing reports, test results, physician orders, and other relevant documents.
• Prepare charts for discharge, ensuring completeness and compliance with hospital record-keeping standards.
• Communication and Coordination:
• Serve as the primary point of contact for the unit, answering phones promptly, directing calls, and relaying accurate messages.
• Greet and assist visitors, providing directions and general information while maintaining a professional and welcoming demeanor.
• Facilitate communication between patients, families, physicians, therapists, and other hospital departments.
• Assist with the ordering of medical supplies and equipment.
• Administrative Support:
• Transcribe physician orders as needed and follow through to ensure timely completion.
• Maintain unit logs, schedules, and other documentation as required.
• Process and distribute patient and special charges for billing purposes.
• May assist with scheduling patient appointments and therapy sessions.

Knowledge, Skills, and Abilities

Licenses or Certifications

• Current BLS via the American Heart Association or American Red Cross required.
• Current, unencumbered certification as a Nurse Assistant in states where currently practicing.

Education, Training, and Experience

• High school diploma or equivalent.
• Previous CNA or Patient Care Technician experience preferred.
• Minimum of 1 year of clerical or administrative experience, preferably in a healthcare setting.

Skills and Abilities, Proficiency and Productivity Standards

• Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints.
• Excellent attention to detail and accuracy.
• Analytical and problem-solving abilities.
• Ability to work under deadlines and handle multiple tasks.
• Speaks and communicates English effectively in verbal and written format; writes legibly.
• Reading and comprehension at the level necessary to perform job duties appropriately.
• Works cooperatively with co-workers and other hospital employees
• Functions proficiently in a Microsoft Windows environment (Outlook, Word, Excel, PowerPoint)