Client Coordinator (Paralegal Experience Required)

Overview

Ready to Take Your Paralegal Skills to the Next Level? 

If you're already a paralegal (preferably with a background in legal aid) looking to supercharge your career in a fast-paced, dynamic environment, then we've got an exciting opportunity for you!

ExamWorks is on the lookout for a Quality Assurance Coordinator to join our amazing team. In this role, you wil handle and respond promptly to inquiries from doctors, attorneys, paralegals and claim representatives regarding scheduling, questions, report status, concerns, or general requests for information.

Why You’ll Love This Job:

• 100% remote—work from home where you’re most productive! 
• Monday to Friday, 8:30am - 5:00pm EST—a schedule to keep your work-life balance on point.
• Start immediately! We’re looking for someone who can jump in, get trained, and hit the ground running from day one.

If you're passionate about the legal field and interested in making a real impact in healthcare, we’d love to have you on board.

Ready to bring your A-game and grow with us?  Apply today and take the next step in your career! 

Responsibilities

• Handles and responds promptly to inquiries from doctors, attorneys, paralegals and claim representatives regarding scheduling, questions, report status, concerns, or general requests for information.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
• Files and archives open and closed cases.
• Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Appropriately directs calls to other departments as needed.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• When necessary, notifies management of any report issues or concerns.
• Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience. Experience in a legal office preferred. 
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have a full understanding of HIPAA regulations and compliance.
• Demonstrates accuracy and thoroughness. 
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans