What are the responsibilities and job description for the Scheduling Coordinator (29095) position at ExamWorks?
Description
The Scheduling Coordinator is responsible to schedule and coordinate appointments with clients, physicians and examinees. This position ensures that client specific requirements for provider specialty and location are met, and that all ancillary services are arranged.
Essential Job Functions
Education and/or Experience
High school diploma or equivalent required. A minimum of one year related experience; or equivalent combination of training and experience. Experience in a medical office preferred.
Qualifications
The Scheduling Coordinator is responsible to schedule and coordinate appointments with clients, physicians and examinees. This position ensures that client specific requirements for provider specialty and location are met, and that all ancillary services are arranged.
Essential Job Functions
- Schedule examinations through the system database.
- Schedule and confirm appointment dates and times with physicians’ offices.
- Communicate with clients regarding appointment scheduling, physician CV’s, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
- Confirm receipt of records for record review referrals.
- Prepare and send exam notification letters daily.
- Communicate with physicians, clients and or examinees.
- Submit client invoice and/or issues to accounting if charges are incurred.
- Ensure prompt pre-payment for services issued when required.
- Coordinate ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.
- Respond to requests for report status and/or information.
- Provide support to other offices as needed.
- Arrange lodging and or transportation for out-of-town examinees.
- Process mail, deliveries and shipments as needed.
- Participate in various educational and or training activities as required.
- Perform other duties as assigned.
Education and/or Experience
High school diploma or equivalent required. A minimum of one year related experience; or equivalent combination of training and experience. Experience in a medical office preferred.
Qualifications
- Ability to consistently handle multiple phone lines with heavy call volume.
- Ability to operate computer, fax, copier, scanner, and telephone.
- Must be able to type a minimum of 35 W.P.M.
- Ability to follow instructions and respond to upper managements’ directions accurately.
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must demonstrate exceptional communication skills.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team -oriented environment.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and or stressful conditions.
- Must possess the ability to manage change, delays, or unexpected events appropriately.
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
