What are the responsibilities and job description for the Scheduling Coordinator position at ExamWorks?
SUMMARY
The Scheduling Coordinator is responsible to schedule and coordinate appointments with clients, physicians and examinees. This position ensures that client specific requirements for provider specialty and location are met, and that all ancillary services are arranged.
ESSENTIAL JOB FUNCTIONS:
- Schedule examinations through the system database.
- Schedule and confirm appointment dates and times with physicians offices.
- Communicate with clients regarding appointment scheduling, physician CVs, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
- Confirm receipt of records for record review referrals.
- Prepare and send exam notification letters daily.
- Communicate with physicians, clients and or examinees.
- Submit client invoice and/or issues to accounting if charges are incurred.
- Ensure prompt pre-payment for services issued when required.
- Coordinate ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.
- Respond to requests for report status and/or information.
- Provide support to other offices as needed.
- Arrange lodging and or transportation for out-of-town examinees.
- Process mail, deliveries and shipments as needed.
- Participate in various educational and or training activities as required.
- Perform other duties as assigned.
QUALIFICATIONS
- Ability to consistently handle multiple phone lines with heavy call volume.
- Ability to operate computer, fax, copier, scanner, and telephone.
- Must be able to type a minimum of 35 W.P.M.
- Ability to follow instructions and respond to upper managements directions accurately.
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must demonstrate exceptional communication skills.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team -oriented environment.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and or stressful conditions.
- Must possess the ability to manage change, delays, or unexpected events appropriately.
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
LANGUAGE/COMMUNICATION SKILLS
- Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents.
- Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
- Ability to respond appropriately and professionally to all inquiries or complaints from customers, upper management, regulatory agencies, and/or members of the business community.
- Ability to effectively present information one-on-one, in small groups, and/or clients or vendors of the company.
D&D Associates (D&D), one of the leading facilitators of Independent Medical Examination (IME) services to the New York and tri-state region, is on the leading edge of all IME service capabilities. We have over 1,500 board-certified physicians and certified insurance consultants, a unique IME Knowledgebase, localized compliance proficiency with national reach, accreditation and rigorous security standards, and we are one of the most experienced facilitators of medical and injury evaluation services.
D&D Associates is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
D&D offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
