Technical Writer/ Remote / FULLTIME position

Title - Technical Writer

FULLTIME POSITION

Location - Remote

Writing sample required - please submit with resume

100% remote position, open to candidates in U.S. and Canada. Preference for someone who can work Pacific or Eastern hours

Duties : Position Description :

We are seeking a Tech Writer to join our team at Auth0, The World's Identity Company. In this role, you will collaborate closely as part of our Docs team to develop and implement a content strategy that enhances the structure and functionality of our documentation site. Your primary focus will be on ensuring an exceptional developer experience for our customers through clear, accessible, and well-organized content. As a Tech Writer at Auth0, you will play a crucial role in shaping the future of our product documentation, directly impacting how developers interact with and implement our identity solutions.

Job Duties and Responsibilities :

Develop technical content and code examples (Python, SQL, Scala, and R) that span the Auth0 product, focusing on Auth0's features and developer experience use cases

Develop user-friendly documentation, including API documentation, technical specifications, user guides, ensuring accuracy, clarity, and coherence

Influence and contribute to our information architecture using current content design principles

Produce or use visual aids, such as flowcharts, diagrams, mockups, & screenshots, to complement written documentation

Collaborate with product stakeholders including software developers and product managers, to gather information and understand complex technical concepts to create, define, and drive technical content plans

Organize and maintain a centralized repository for all documentation, ensuring version control, accessibility, and ease of navigation

Use content performance data and analytics to develop insights that drive planning, prioritization, and improvements

Participate in usability testing and provide feedback to enhance the user experience of our applications

Continuously improve documentation processes, tools, and practices to streamline content creation and maintenance, with alignment on industry trends, technologies, and best practices in technical writing

Skills : Minimum Required Knowledge, Skills, and Abilities :

3 years' experience working with developers facing platforms in a professional technical role

Technical writer, product manager, engineering, developer relations, solutions architect, or field / support engineering background

Good understanding of technical concepts like APIs and web applications. Experience with GraphQL, JSON and JavaScript - bonus

Strategic thinker who can identify opportunities in our content strategy, execute new initiatives, and then measure their success

Demonstrated strong technical writing skills (we'll ask for samples)

Technical project management skills and experience

Amazing interpersonal communication. You can build relationships quickly and find successful outcomes across teams

Working knowledge of current DevOps tools and practices

Experience with Git and working in "Docs-as-Code" authoring environments

Preferred Qualifications :

Experience working with identity and access management (IAM) solutions or related technologies

Knowledge of Auth0 products and services

Familiarity with markdown, HTML, and other documentation formats

Experience with developer experience (DX) optimization

Background in UX writing or information architecture

Proficiency in using analytics tools to measure content performance

Experience with localization and internationalization of technical content

Demonstrated ability to lead cross-functional teams and influence stakeholders