Operations Associate

Organization Overview 
Excel Academy is a network of 5 schools in Massachusetts and Rhode Island that prepares students in grades 5-12 to succeed in high school and college and engage productively in their communities. The majority of our 1,700 students identify as Latinx or Hispanic and will be the first in their families to graduate from college. Families choose Excel because our students consistently outperform their peers in growth and achievement and are 5x more likely to graduate from college. 

At Excel, we believe that every student—regardless of race, zip code, or economic status—deserves access to a free, high quality holistic education. During their middle school journey with us, students grow at a pace faster than most peers in their state. This is possible through a combination of high expectations, rigorous instruction, and individualized support. At our nationally ranked high school, students achieve at the highest level and are poised for success in their chosen college or career path. 

About our Team 

Everyday, our team members choose to be positive, drive their own growth, uplift one another, and hold the highest possible beliefs for what students can achieve. 

About the Role

The Operations Associate is a full-time, year-round position that reports to the Dean of Operations and serves as a member of the school’s Operations Team. The Operations Associate provides administrative support to ensure the school runs smoothly, manages key aspects of school operations and has the ability to speak Spanish.

Your Impact

Duties and Responsibilities

Responsibilities include, but are not limited to:

• Manage the front lobby and main office of the school
• Answer the phone, receive visitors and manage external visitors and vendors
• Ensure clear systems for sending and receiving physical mail and packages
• Provide administrative and operational support to ensure the school runs smoothly
• Order and setup food for staff for special events and professional development days
• Own materials setup for school-wide testing
• Track and maintain student records
• Own daily attendance and automated family communications re: attendance
• Facilitate communication with families by sending auto-calls and text messages
• Manage the school’s e-fax electronic fax system
• Manage the school’s printers, troubleshoot issues and call the vendor for support with escalated issues
• Manage Excel Academy’s Nutrition Program
• Complete annual trainings, including ServSafe, to ensure compliance with state and federal regulations
• Order breakfast, lunch, and snack for students each week
• Complete monthly claims paperwork for the school to be reimbursed for meals
• Manage school supplies and storage
• Create systems to ensure supply storage is tidy and stocked
• Purchase supplies for staff spaces including the staff lounge and shared supply cabinets 
• Manage finances and bookkeeping
• Own the fidelity of the school’s purchase order system to facilitate purchasing for staff
• Complete the monthly credit card reconciliation for the school’s credit card
• Manage the school’s Chromebook inventory
• Support with troubleshooting Chromebooks
• Design and monitor systems for Chromebooks to be managed in the classroom
• Track damage and loss
• Ensure the accuracy of annual inventory and setup processes
• Contact the school’s Chromebook vendor for escalated issues and support
• Support student recruitment and enrollment efforts
• Serve as a productive member of Excel’s Operations Team
• Serve as a productive member of the Excel Community

Mission Alignment  

• You share a commitment to and belief in all students and the mission of Excel Academy Charter Schools, including Excel’s values and educational model;
• You are committed to addressing racial and economic inequity in education;
• You work effectively in a team environment and have a willingness and desire to support others in doing their best work; and
• You are open to change, are willing to problem-solve, and seek feedback for your own professional growth and improvement.

Qualifications        

• The ability to speak Spanish required;
• Excellent prioritization and time management skills, and a systematic approach to project management;
• Excellent written and verbal communication skills;
• Experience in spreadsheet or database management;
• Demonstrated success in a fast-paced, entrepreneurial environment;
• The ability to work effectively in a team environment and the willingness and desire to support others in doing their best work;
• A commitment to working with underserved, urban youth; and
• An unwavering commitment to and belief in the mission of Excel Academy Charter Schools, including Excel’s values and educational model