What are the responsibilities and job description for the Scheduler position at Excel Communications Worldwide, Inc.?
JOB SUMMARY: The Scheduler is responsible for maintenance of the technician schedule. They revise the schedule as needed and alert appropriate staff of schedule changes or delays.
They will display professional customer service abilities as our initial contact for the project management team. They will monitor the project workflow to facilitate and support coordination and communication for the Project Managers, team members, and field personnel. They will be responsible for coordinating, overseeing, and completing administrative functions as assigned.
ESSENTIAL FUNCTIONS:
- Work with all team members to schedule Technicians for all projects.
- Coordinate project dates and times with relevant parties.
- Ensure prerequisites have been met before scheduling technicians on projects.
- Assist with project proposals and quotes.
- Work with and coordinate subcontractors on all projects.
- Assist with time sheets and invoicing paperwork.
- Order materials for projects when required.
- Assist with the RMA process to manufacturers.
- Coordinate and schedule training sessions with manufacturers and reps.
- Assist in developing documentation processes and practices to optimize team efficiency.
- Assists in building and maintaining user-facing content including order forms, training materials, and information on service offerings.
QUALIFICATIONS / SKILLS REQUIRED:
- 2 years of relevant scheduling/construction scheduling experience preferred.
- Knowledge of QuickBooks software a plus.
- Excellent customer service and communications skills
- Must be able to meet deadlines.
- Must be task oriented.
- Must be able to confidently initiate interactions with all individuals within the organization.
- Can handle multiple tasks under stressful conditions and remain calm.
- Must know how to manage time wisely.
- Respond to requests in a timely and professional manner.
- Must be detail oriented, very well-organized, and possess solid written and analytical skills.
- Great opportunity for a career-oriented person who enjoys working in a fast paced/dynamic environment.
NOTE: The requirements listed above must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Excel Communications Worldwide, Inc. reserves its right to alter, amend, supplement, or revise any job descriptions at any time in the sole discretion of the company.
We expect excellence from our employees. This means we offer a drug-free and safe working environment. All employees must be able to pass all background checks, motor vehicle record check, and drug screen if requested. A clean driving record and valid Driver’s License are required.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $20 - $24
