What are the responsibilities and job description for the Client Service Representative position at Excel Courier, Inc.?
https://excelgroup.bamboohr.com/careers/120
Excel Courier, we are committed to excellence fueled by a culture of development, growth and appreciation for our dedicated team members. Join us serving the Mid-Atlantic region providing high-touch time-critical delivery solutions.
If you possess excellent communication and interpersonal skills, enjoy creative problem solving, and the ability to thrive in a collaborative and purpose-driven work environment, you’ll fit in with our team. Our vision is to move lives forward one delivery at a time. We believe that by building a team that shares our core values we can make a difference every day.
Our Client Services Representatives (CSR) play a critical role interacting with our clients and providing confidence that it's just as important to us that we make a successful delivery than it is to them.
Our CSRs:
- Monitor multiple forms of communication with current and potential clients
- Enter and monitor highly detailed job orders
- Adhere to complex individualized client specifications
- Organize documents and assist in the billing process
Experience in a fast-paced dynamic call center is helpful. We are not an organization where you can hide. You will be part of a team and your team members will rely on you. If you prefer to work individually, this is not a fit for you. Collectively, our seasoned team has over thirty years of experience at Excel. They are here to train, guide, and support you along the way.
Qualifications
- Strong customer relationship management skills
- Excellent communication skills, particularly in a call center environment
- Proven experience in customer service
- Analytical skills to assess customer needs and provide tailored solutions
You will need to satisfactorily complete a background and drug screening. Remember that we're always at the service of our clients 24/7/365, this means flexibility to work evenings or weekends if needed. This position is ON-SITE EVERYDAY to support our 24/7/365 operations.
You are invited to submit a short (30 sec) optional video introducing yourself and your interest in the role to HR@ExcelGroup.com.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Yearly bonus
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $19