Client Service Representative

Excel Courier, we are committed to excellence fueled by a culture of development, growth and appreciation for our dedicated team members. Join us serving the Mid-Atlantic region providing high-touch time-critical delivery solutions.

If you possess excellent communication and interpersonal skills, enjoy creative problem solving, and the ability to thrive in a collaborative and purpose-driven work environment, you’ll fit in with our team. Our vision is to move lives forward one delivery at a time. We believe that by building a team that shares our core values we can make a difference every day.

Our Client Services Representatives (CSR) play a critical role interacting with our clients and providing confidence that it's just as important to us that we make a successful delivery than it is to them.

Our CSRs:

• Monitor multiple forms of communication with current and potential clients
• Enter and monitor highly detailed job orders
• Adhere to complex individualized client specifications
• Organize documents and assist in the billing process

Experience in a fast-paced dynamic call center is helpful. We are not an organization where you can hide. You will be part of a team and your team members will rely on you. If you prefer to work individually, this is not a fit for you. Collectively, our seasoned team has over thirty years of experience at Excel. They are here to train, guide, and support you along the way.

Qualifications

• Strong customer relationship management skills
• Excellent communication skills, particularly in a call center environment
• Proven experience in customer service
• Analytical skills to assess customer needs and provide tailored solutions

You will need to satisfactorily complete a background and drug screening. Remember that we're always at the service of our clients 24/7/365, this means flexibility to work evenings or weekends if needed. This position is ON-SITE EVERYDAY to support our 24/7/365 operations.

You are invited to submit a short (30 sec) optional video introducing yourself and your interest in the role to HR@ExcelGroup.com.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Yearly bonus

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

• Ashburn, VA 20147 (Preferred)

Ability to Relocate:

• Ashburn, VA 20147: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20