Academic Coach - English Language Arts

Location: THIS JOB IS BASED IN MINNETONKA, MINNESOTA - Hybrid role (3 days in office, 2 days remote) This is a year-round hybrid position.

Company Overview:
Excel Education Systems, Inc. is a fast-growing EdTech company that operates accredited fully online K-12 schools and an accredited online career college. Additionally, under the Learn Stage brand, the company develops digital education applications (LMS/SIS/Digital Curricula/AI-based applications). EES has adopted a "people first" culture, which is the key to our success. We offer a casual, fun, fast-paced, and positive working environment with plenty of opportunities for growth.

Job Statement:

The Academic Coach is a part of the operations team and helps to support the school’s mission and commitment to delivering high-quality, online educational programs. The Academic Coach is to provide excellent customer service to our students. This position is primarily responsible for providing comprehensive academic support through an asynchronous helpdesk ticketing system, addressing various academic inquiries and challenges for middle and high school programs. The role also includes responding to incoming admissions calls, grading student submissions, and offering immediate assistance to prospective students as needed. Additionally, this role may be called upon to serve as the subject matter expert in a designated area of expertise, contributing to the academic success and retention of students.

Position Summary: Academic Coach – English Language Arts

Excel Education Systems is seeking applicants for a full-time ELA academic coach position. The person in this position is part of the school operations team that supports students in their academic journey toward graduation.

Responsibilities Include:

Asynchronous Support Management:

· Serve as the first point of contact for academic support inquiries submitted through the ticketing system, ensuring timely and effective resolutions.

· Analyze and categorize incoming tickets to prioritize responses based on urgency and complexity.

· Develop and maintain a knowledge base of frequently asked questions and their resolutions to enhance the efficiency and quality of support.

· Support the student journey, as needed, including students with files from the previous systems.

· Other support duties, as assigned.

Admissions Support:

· Respond to admissions-related calls, providing accurate and helpful information to prospective students about programs, application processes, and enrollment procedures as needed.

· Respond to chat messages from the website and texting system.

Subject Matter Expertise:

· Act as the subject matter expert in a specified academic field, offering guidance and support to students and faculty within this domain.

· Stay updated with the latest developments in the subject area to provide accurate and current advice.

· Collaborate with academic departments to identify trends in student inquiries and develop strategies to address common challenges.

Additional duties as assigned.

Qualifications:

· Bachelor’s degree in English, Education, or a related field from an accredited college or university is required. A current state teaching license is required for this position.

· Proficiency in Spanish and additional world language experience is a plus.

· Minimum 3 years teaching experience and experience with online learning/learning systems required.

· Excellent verbal and written communication skills.

· Experience working with teen and adult learners and students from diverse backgrounds.

· Knowledgeable in human dynamics: Understanding the needs and challenges of online students.

· Strong telephone communication skills: Connecting with students and addressing their needs.

· Strong problem-solving abilities and a customer-focused mindset.

· Ability to work independently and manage multiple tasks simultaneously.

Starting Salary: $50,000 - $55,000/year benefits.

Benefits Include:

• Health, dental, ADD, life, and vision insurance
• Retirement plan
• Free Tuition Options
• Flexible Spending Account
• Paid holidays, vacation, and sick time.
• Onsite restaurant, fitness center, numerous nature walking trails, golf simulator, game room, stocked kitchen, covered parking, 24/7 security.

Opportunity for advancement in a fast-growing Ed Tech company.

Skills & Competencies:

Required:

• High level of communication skills
• High level of organizational skills
• Ability to work effectively with a diverse group of people, including staff, students, parents, and other stakeholders
• Experience working with Word, Excel, and Google, in addition to SIS/LMS and online resources for working remotely with students

All of the essential job functions are subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individual may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation. This position description is not all-inclusive and may change at the option of the supervisor or department head. Any major change will result in the position being reviewed for reclassification.

Review of applications will begin immediately and continue until the position is filled.

E-Verify Statement of Participation

Excel Education Systems participates in E-Verify. If you are hired, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Excel Education Systems is an equal opportunity employer, committed to enhancing diversity across the institution. Excel Education Systems does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, sexual orientation, gender identity, or any legally protected status. To protect the welfare and provide for the safety of the students, employees, visitors, and resources of Excel Education Systems, background checks, and drug testing are conducted by the Office of Human Resources on all new and re-hired employees.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

License/Certification:

• Teaching Certification (Required)

Ability to Commute:

• Minnetonka, MN 55305 (Required)

Ability to Relocate:

• Minnetonka, MN 55305: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000