What are the responsibilities and job description for the Customer Service Representative position at Excel Fitness?
Job Overview:
The Fitness Club Team Member plays a crucial role in creating a welcoming environment for members at Excel Fitness. This position requires excellent communication skills, a strong work ethic, and the ability to maintain a clean and organized workspace. As a representative of our brand, you will be expected to embody our core values and promote a Judgement Free Zone during your shifts.
Main Responsibilities:
The Fitness Club Team Member plays a crucial role in creating a welcoming environment for members at Excel Fitness. This position requires excellent communication skills, a strong work ethic, and the ability to maintain a clean and organized workspace. As a representative of our brand, you will be expected to embody our core values and promote a Judgement Free Zone during your shifts.
Main Responsibilities:
- Deliver exceptional customer service to members and guests.
- Conduct daily audits to ensure club cleanliness and meet Excel Standard.
- Process and review daily paperwork, including cash drawer balances and club reports.
- Update and maintain accurate records and databases.
- Restock retail and promotional items as needed.
- Participate in club promotions, training, and operational strategies.
- Develop strong relationships with members and colleagues to create a positive and supportive team environment.
