What are the responsibilities and job description for the Front Desk Coordinator position at Excel Health?
About Us: We are a dynamic and growing health care company committed to delivering exceptional care to our patients in a welcoming and professional environment. We are seeking a dedicated Front Desk Coordinator to join our team and provide an outstanding first impression to our patients in our comprehensive dermatology and aesthetic practice.
Position Summary: We are looking for a welcoming and detail-oriented front desk coordinator for a comprehensive Dermatology and Aesthetic clinical practice.
Key Responsibilities
- Greet patients with a warm and friendly demeanor, ensuring a positive check-in and check-out experience.
- Answer and manage phone calls efficiently, addressing inquiries or directing them to the appropriate team members.
- Schedule appointments and manage the daily calendar effectively.
- Handle administrative tasks such as sending and receiving faxes, managing patient records, and processing forms.
- Verify patient information, insurance, and ensure accurate data entry into the electronic medical records (EMR) system.
- Maintain a calm, patient, and reassuring presence while addressing patient concerns or questions.
- Coordinate with clinical staff to ensure smooth office operations.
- Assist with additional clerical duties as needed to support the team.
Experience
- Prior experience working in a medical office with familiarity in dermatology, aesthetics, or surgical specialties preferred.
- Technical: familiarity with EMR systems and basic office equipment such as fax machines and copiers is preferred.
Skills
- Strong customer service abilities with a patient-focused mindset.
- Calm and professional demeanor under pressure
- Handle complaints or issues with patience and problem-solving skills.
- Excellent multitasking and organizational skills.
- Proficiency in handling phone calls, scheduling, and administrative tasks.
- Maintain accurate and confidential patient records in compliance with HIPAA regulations.
- Collaborate with the team to foster strong relationships by demonstrating dependability, adaptability, and a commitment to shared goals and teamwork.
- Self-motivated and capable of working independently with minimal supervision.
- Reliability and punctuality are a must.
- Explain products and services offered by the practice
What We Offer for W2 Employees
- Competitive compensation based on experience.
- A supportive and collaborative work environment.
- Opportunities for growth within a multidisciplinary practice.
- Training to enhance skills and knowledge in a specialized medical setting.
- Opportunities to trial newest products and services offered at the practice.
- Employee discount on services and products.
How to Apply: If you are a motivated individual with a passion for patient care and administrative excellence, we encourage you to apply. Please send your resume and a brief cover letter outlining your experience and qualifications.
We look forward to welcoming you to our team!
Excel Dermatology Clinic of Hawaii is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Honolulu, HI 96813: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $25