What are the responsibilities and job description for the Hotel Operations Director position at Excel Hotel Group?
Company Overview: Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. Our family-driven culture is the backbone of our company.
Salary and Benefits: We offer competitive benefits including Medical, Dental, Vision, Life, and 401k with company match for full-time associates. Additionally, we provide an excellent travel discount program and opportunities to grow within the company through promotions from within.
Job Description: As Hotel Operations Director, you will be responsible for managing the overall operations of the assigned property to assure optimum performance and continual improvement in the five Key Result Areas: guest service, employees, sales/marketing, property appearance, and profit/financial control. You will coordinate, direct, and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining brand standards.
Responsibilities:
- Maximize revenue and manage property-level expenses to achieve maximum flow-through to the bottom-line profit.
- Assist in the preparation of property budgets and forecasts.
- Explain and manage financial activities, reconcile all financial accounts, and monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
- Participate and monitor monthly inventory of supplies and equipment, ensuring purchases made are within budget and by approved vendors.
- Work with the Director of Sales & Marketing to manage all sales activities of the property and meet revenue objectives.
- Recruit qualified applicants, train employees in accordance with company/brand standards, and ensure adherence to quality control measures.
Requirements: A minimum of 3 years' hospitality management experience, ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines. Basic knowledge of computers and software, including the ability to use email, word processing, spreadsheet software, and hotel management systems.
