What are the responsibilities and job description for the Peer Support Specialist position at Excel Peer Support LLC?

The Peer Support Services (PSS) program must be under the direction of a full-time Peer Support ServicesThe Peer Support Services (PSS) program must be under the direction of a full-time Peer Support Services-Qualified Professional Program Supervisor (PSS-QPPS) who meets the requirements according to 10A NCAC 27G .0104. The Peer Support Services-Qualified Professional Program Supervisor (PSS-QPPS) can be designated as a competent mental health or substance use professionals to provide supervision to both PSS-QP and Certified Peer Support Specialist (CPSS) positions during the times of service provision. The PSS-QPPS may also serve as a PSS-QP.

Reports Directly to: Clinical Director, primary and Medical Director, secondary

Provides Direct Supervision to: PSS-QP and Certified Peer Support Specialist (CPSS) The maximum program staff ratios are as follows: PSS-QP-to-CPSS is 1:8; CPSS-to- beneficiary is 1:15; and group ratio for CPSS Group Facilitator-to-beneficiaries is 1:12.

Day-To-Day Responsibilities:

· Trained in quality supervisory skills.

· Possesses knowledge of the CPSS role and work, as well as, understand the principles and philosophy of recovery and the code of ethics of the NC Peer Support Specialist Certification Program.

· Understand and support the role of the CPSS.

· Understand and promote the beneficiary’s recovery.

· Advocate for the CPSS and PSS across the organization and in the community.

· Promote both the professional and personal growth of the CPSS within established human resource standards.

· Coordinate assessments needed for the beneficiary. If appropriately licensed, the QP may conduct the assessments.

· Collaborate with beneficiary(s) and CPSS to develop recovery-oriented person-centered plan for the beneficiary that demonstrates consideration for integrated care.

· Conduct at least one in-person, telehealth, or telephonic, audio-only communication contact with the beneficiary within 90 days of PSS being initiated and no less that every 90 days thereafter to monitor the beneficiary’s progress and effectiveness of the program; and to review with the beneficiary the goals of their PCP and document progress.

· Plan work assignments, monitors, reviews and evaluates work performance of program staff and facilitates staff meetings and conduct routine reviews of service notes for quality assurance.

· Provide administrative and supportive supervision to program staff individually at least once per month or more if needed. Provision of supervision must be based on the experience of the individual staff.

· Collaborate with program staff to assess strengths and areas of growth and develop an individual supervision plan.

· Collaborate and foster collegial roles with program staff.

· Determine team caseload size based on the level of acuity and needs of the beneficiary(s).

· Facilitate or co-facilitate skill building recovery groups based on the needs or request of beneficiaries.

· Ensure referrals for community resources requested by beneficiary(s) are completed.

Education/Qualifications/Experience:

1. Qualified Professional is defined as an individual who is:

a. An individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; the QP function may be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS); or

b. A graduate of a college or university with a Masters degree in a human service field and has one year of full-time post-graduate degree accumulated MH/DD/SA experience with the population served; or

c. A graduate of a college or university with a bachelor’s degree in a human service field with two years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served; or

d. A graduate of a college or university with a bachelor’s degree in a field other than human services with four years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served.

Training Requirements:

To provide effective peer support services, all PSS program staff shall possess the knowledge and competencies of peer support principles, values and ethics and participate in additional trainings required to provide the service. Required trainings for PSS program staff are as follows:

· 3 hours of Peer Support Services Policy components review (within 1st 30 days of hire to provide services)

· 1 hour of Documentation Training (within 1st 30 days)

· 3 hours of Peer Support Supervisor Training (within 1st 90 days of hire to provide services)

· 12 hours of Person-Centered Thinking (within 1st 90 days)

· 3 hours of PCP Instructional Elements with Comprehensive Prevention and Intervention Crisis Plan Training (within 1st 90 days)

· Continuing Education (Annually) (10hours)

o Peer support program staff shall participate in additional hours of peer support related training that is appropriate for the population being served. Additional training options for all PSS program staff include:

§ Trauma Informed Care

§ Wellness and Recovery Action Plan (WRAP)

§ Whole Health Action Management (WHAM)

§ Basic Mental Health and Substance Use 101

§ Mental Health First Aid

§ Housing First, Permanent Supportive Housing, Tenancy Support Training

Documentation:

Once CPSS Services have been rendered, per agency Policies and Procedures, you will be required to submit appropriate documentation using the online documentation system, within 24 hours. Contractor understands and will actively participate in the queuing of documentation to ensure they meet all State, Federal and accreditation documentation standards.

Contract Review:

Contractor understands that there will be three reviews within the first year;

· 45 days from the Date of Hire

o An evaluation of contractor’s performance to determine any trainings that may be needed before 90-day evaluation.

· 90 days from Date of Hire

o An evaluation of contractor’s performance to determine if contractor and agency will execute the full one-year contract.

· 45 days prior to the end of this contract (lasts for 1 calendar year from date of signature), will conduct an evaluation of the contractor’s performance during the life of the contract.

Upon review, Excel PSS will reserve the right to extend, terminate or update this contract.

Contractor understands that after the first contract expires; each successive contract will be reviewed annually.

Non-Compete Agreement:

Signed when terms agreed to with Excel PSS.

Benefits:

Excel Peer Support Services currently does not offer any health benefits at this time.

Code of Conduct and Disciplinary Actions

Please refer to and read the information listed in the Employee Handbook.

Termination:

This contract may be terminated early for any of the following reasons, within 60-days written notice:

1. Failing to timely resolve any situation identified by Excel PSS;

2. Contractor shows the inability to meet timelines and adhere to requests, within a timely manner, made by Excel PSS, within reason;

3. Contractor displays any behaviors that Excel PSS would consider egregious. Excel PSS will reserve the right to terminate the contract immediately.

4. Excel PSS reserves the right to terminate the contract immediately if contractor’s production/performance does not meet agency’s standards related to work conduct and service provision.

5. The Directors and proprietor(s) of agency may terminate this agreement immediately with no notice for any violation of state, federal or internal rules, regulations or laws as determined.