What are the responsibilities and job description for the Claims Specialist position at Excel Roofing and Restoration?
As a Claim Specialist, you will be instrumental in managing insurance claims filed by clients. Your role is to ensure a thorough and fair assessment of each claim, acting as the primary liaison between policyholders and insurance carriers.
You will be responsible for negotiating settlements and meticulously documenting all claims activities using ClaimWizard.
Responsibilities:
● Gather and review all relevant documentation, including policies, damage reports, and other necessary information to thoroughly assess each insurance claim.
● Negotiate with insurance carriers to secure fair compensation for clients, ensuring that settlements are equitable and in line with policy terms.
● Maintain consistent and supportive communication with clients throughout the claims process, keeping them informed of progress and providing assistance as needed.
● Use ClaimWizard to keep detailed and accurate records of all claim's activities, ensuring that all documentation is complete and up to date.
● Oversee the claims process from initiation to resolution, ensuring that each claim is handled efficiently and in accordance with company policies and procedures.
● Collaborate closely with Project Managers to navigate the direction of the claim
Expectations:
● Ensure all claims are assessed with attention to detail and accuracy, verifying that all relevant information is reviewed and considered.
● Demonstrate strong negotiation abilities to secure fair and satisfactory settlements for clients, balancing client needs with policy constraints.
● Maintain organized and comprehensive records of all claim's activities using ClaimWizard, ensuring that documentation is readily accessible and properly managed.
● Maintain a high level of customer service, demonstrating empathy and professionalism in all interactions with clients and insurance carriers.