What are the responsibilities and job description for the Roofing Service Manager position at Excel Roofing Professionals Network?
Company Description
With over 10 years of exceptional roofing experience, Excel Roofing Professionals Network is excited to expand our trusted services to the beautiful city of Savannah, GA! Known for our unwavering commitment to quality, we specialize in commercial roofing projects, ensuring durable, weather-resistant roofs that stand the test of time. Our skilled team uses the latest techniques and premium materials to deliver top-notch results, all while providing outstanding customer service.
Job Description
We are looking for an experienced Roofing Service Manager to lead and oversee our service department, ensuring the highest quality of customer service, project management, and roofing repairs. As a key member of our leadership team, the Roofing Service Manager will manage day-to-day service operations, develop client relationships, and ensure projects are completed on time and within budget.
Key Responsibilities
- Supervise and manage roofing service crews in the maintenance, repair, and installation of commercial and residential roofing systems.
- Schedule and coordinate roofing service jobs, including dispatching crews, ordering materials, and managing timelines.
- Ensure compliance with all safety protocols, industry standards, and local building codes.
- Diagnose complex roofing issues and provide solutions to clients, ensuring clear communication regarding project status, recommendations, and costs.
- Monitor job site quality and ensure that projects are completed efficiently, on time, and within budget.
- Develop and maintain relationships with clients, ensuring customer satisfaction and repeat business.
- Oversee the training and development of roofing service technicians and crew members.
- Work closely with the sales team to provide accurate job estimates and proposals.
- Manage the service departments budget, ensuring profitability through cost-effective operations.
- Handle escalated customer concerns and resolve issues in a professional and timely manner.
Qualifications
