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Excel Truck Group is hiring: Service Advisor / Writer in Fredericksburg

Excel Truck Group
Fredericksburg, VA Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/9/2025

Imagine earning more as an elite team member of a stable dealership that continues to grow, meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas.

Excel Truck Group is seeking a Service Advisor / Writer to join our Fredericksburg, VA team.

If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore! This is a critical role responsible for performing a variety of duties primarily supporting our Service Department and our customers in the area of truck and fleet repair.

Please click Apply or email your information to : excelfxbg@workrocket.com

Why join the Excel Truck Group Team :

  • Industry leading pay : Base compensation range starts between $45,000-$60,000 annually.
  • Strong benefits package : Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
  • Desirable schedule : 1st shift 9 : 30am – 6 : 00pm Monday-Friday with a Saturday Rotation.
  • Environment : Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. You will also have a better communication system in place to provide better customer service and expedite processes seamlessly as needed.
  • Advancement : As you learn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughout the company.
  • Stability : Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.
  • Family-owned : Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.

Key Responsibilities :

  • Provide administrative assistance supporting a high-volume Truck Service team.
  • Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO’s).
  • Promptly address and resolve customer concerns and service follow-up issues.
  • Ask relevant questions regarding repair or service requests to ensure proper servicing of vehicles.
  • Maintain open communications with our technicians, management team, and customers regarding job / repair status changes.
  • Follow up with customers to ensure they are satisfied with the service they received.
  • All qualified applicants will receive consideration for employment without regard to the individual’s race, color,

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    Salary : $45,000 - $60,000

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