What are the responsibilities and job description for the PATIENT SERVICES ASSOCIATE - PC CLARION RESIDENCY position at Excela Health?
Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process.
Essential Job Functions
- Ensure positive customer service atmosphere and interaction in reception area.
- Interact with co-workers and internal customers in a respectful and professional manner.
- Process telephone calls and messages promptly, accurately, courteously, and efficiently.
- Follow recommended department guidelines for triage and scheduling of patients.
- Process patient information.
- Interview and pre-register patients at the time of or prior to the visit date.
- Enter all information into the billing system per established policies and procedures.
- Accurately code visit based on diagnosis given.
- Identify coding discrepancies and seek clarification to maximize reimbursement / minimize rejections.
- Enter all charges / codes into billing system accurately.
- Support financial objectives.
- Make every effort to collect payment at the time of visit.
- Accurately complete cash sheets.
- Deliver cash and cash sheets daily to appropriate place.
- Assist in maintaining / decreasing organization / departmental costs.
- Facilitate patient access to care.
- Schedule patients for appropriate intervals and provider based on protocols.
- Assist patient to access specialty care and testing per physician order where applicable by office location.
- Provide instructions and directions based on protocols and physician order.
- Assist the patient to meet insurance requirements for continued care.
- Process referrals in a timely manner.
- Coordinate and submit necessary information to obtain timely authorizations.
- Demonstrate accountability for professional development.
- Act as a patient advocate.
- Perform effectively in the role of preceptor / mentor to new hires and / or students.
- Demonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate.
- Assist in department’s compliance with preparing for annual surveys and / or other regulatory agencies.
- Participate in continuous survey readiness for inspections and surveys.
- Support performance improvement initiatives within the physician practice.
- Assist in data collection as directed by the manager / physician.
- Incorporate into practice performance improvement initiatives that have been implemented.
- Maintain the environment of care.
- Ensure that supplies are replenished daily.
- Consistently maintain a clean safe environment.
- Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.
- Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.
- Ability to think and concentrate for an entire shift.
- Other duties as assigned.
Required Qualifications
Preferred Qualifications
License, Certification & Clearances
Supervisory Responsibilities
Position Type / Expected Hours of Work
LEAN
AAP / EEO
Work Environment
Effective March 2020 or during pandemic : goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps / shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps / shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps / shift.
Rarely – Less than 0.25 hours or less than 2 reps / shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
Extreme Cold
Heights
Confined Spaces
Extreme Noise(>
85dB)
Mechanical Hazards
Use of Vibrating Tools
Operates Vehicle
Operates Heavy Equipment
Use of Lifting / Transfer Devices
Rotates All Shifts
8 Hours Shifts
10-12 Hours Shifts
On-Call
Overtime( 8 / hrs / shift; 40 / hrs / wk)
Travel Between Sites
Direct Patient Care
Respirator Protective Equipment
Eye Protection
Head Protection (hard hat)
Hearing Protection
Hand Protection
Feet, Toe Protection
Body Protection
Latex Exposure
Solvent Exposure
Paint (direct use) Exposure
Dust (sanding) Exposure
Ethylene Oxide Exposure
Cytotoxic (Chemo) Exposure
Blood / Body Fluid Exposure
Chemicals (direct use) Exposure
Mist Exposure
Wax Stripper (direct use)
Non-Ionizing Radiation Exposure
Ionizing Radiation Exposure
Laser Exposure
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps / shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps / shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps / shift.
Rarely – Less than 0.25 hours or less than 2 reps / shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
Sitting
Walking
Climbing Stairs
Climbing Ladders
Standing
Kneeling
Squatting (Crouching)
Twisting / Turning
Keyboard / Computer Operation
Gross Grasp
Fine Finger Manipulation
Hand / Arm Coordination
Pushing / Pulling(lbs. of force)
Carry
Transfer / Push / Pull Patients
Seeing Near w / Acuity
Feeling (Sensation)
Color Vision
Hearing Clearly
Pulling / Pushing Objects Overhead
Reaching Above Shoulder Level
Reaching Forward
Lifting Floor to Knuckle
Lifting Seat Pan to Knuckle
Lifting Knuckle to Shoulder
Lifting Shoulder to Overhead
When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required
