PRACTICE MANAGER - PRIMARY CARE BUTLER FAMILY MEDICINE

Description

The Manager, Practice will be responsible for daily management oversight of all areas within a specific clinic location. Responsibilities include assuring compliance with policy surrounding staffing, ordering of supplies, and registration activities.

Essential Job Functions

• Support the execution of company strategy across business segments to optimize experience and results.
• Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines.
• Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant.
• Assure completion of staff competencies including mandatory education and programs relative to job specific criteria.
• Promptly investigate and resolve Significant Occurrence Reports and incident reports as necessary.
• Align strategic compass with department goals; write compelling goals in support of the organization's mission, vision, and values. Help employees understand importance of aligning goals with our mission.
• Equitably and consistently apply and practice policies and procedures for all staff.
• Practice and encourage staff readiness in compliance with agency regulations and guidelines.
• Improve HCAP scores according to fiscal year targets; demonstrate year after year improvement in service to internal and external customers.
• Respond to client service recovery issues within required time frame and to the satisfaction of the customer.
• Hold regular department meetings, assuring off shifts and satellite offices receive timely and accurate information.
• Maintain a daily meeting board for the purpose of displaying problem-solving activity.
• Build and strengthen relations through the fostering of two-way communication; diffuse sources of conflict.
• Provide opportunities for staff to actively provide input into the decision-making process; seek input before the decision is made.
• Encourage commitment to quality work throughout areas of responsibility.
• Understand and effectively deploy the LEAN tools to streamline work processes, eliminating waste and redundancy while improving productivity.
• Act on the most urgent tasks; prioritize and delegate workable systems.
• Use critical thinking skills to proactively resolve key issues that are possible derailers to productivity and engagement.
• Lead at least one process improvement initiative for the department per year; participate in at least one LEAN project per year outside of the department.
• Clearly articulate what is expected of individuals and provide them with the materials and equipment to do their work.
• Adhere to benchmarks for own department.
• Utilize employee engagement survey results in carrying out impact plans; demonstrate employee engagement by employee satisfaction results from survey to survey.
• Establish performance measures to equitably evaluate staff using objective and job-based criteria; coach towards compliance and address variances.
• Provide regular feedback, praise, and recognition; reward accomplishments and results appropriately.
• Hold staff accountable for consistently modeling the behavioral standards.
• Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Independence Health System desired culture; effectively match the right person to the right job.
• Provide opportunities for the education, training, and development of staff to help them reach their highest potential.
• Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development.
• Actively support and participate in succession planning initiatives; identify high potentials and prepare them for possible future leadership opportunities within the health system.
• Take responsibility for own professional growth and development; attend required EHA leadership programs; network with colleagues to seek out best practices.
• Introductory, transfer and periodic appraisals are required to be completed timely adhering to performance management guidelines. All Performance Management must be completed in a designated electronic format.
• Consider the financial impact of decisions; use financial concepts for decision making; monitor financial performance.
• Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
• Identify and implement revenue enhancement opportunities.
• Seek opportunities to reduce operating costs while balancing quality resources.
• Submit timely variance reports that display knowledge of expenses and demonstrate continual plans to reduce variances; operate each year more effectively than one before.
• Stretch capital resources by extending the life of existing assets.
• Coordinate the selection of vendors through established internal procurement procedures in an effort to drive down supplier costs while maintaining quality standards.

Specialty Job Functions

Required Qualifications

Preferred Qualifications

License, Certification & Clearances

Supervisory Responsibilities

Position Type / Expected Hours of Work

LEAN

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance, and professional development. Strives for behavior consistent with being committed to Independence Health's missions, vision, and values.

AAP / EEO

Independence Health System is an Equal Opportunity Employer. It is the policy of Independence Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job-related disability, veteran status, or genetic information, or any other protected class. Independence Health will conform to the spirit as well as the letter of all applicable laws and regulations.

Work Environment

Effective March 2020 or during pandemic : goggles, face shield, and mask are required according to CDC guidelines.

When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required.

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