What are the responsibilities and job description for the REHABILITATION TECHNICIAN position at Excela Health?
Job Summary
Assists professional staff including PT, OT, SLP, PTA and COTA, in daily delivery of patient care under the direct supervision of clinical professionals. Support is provided by aiding in clinical and clerical aspects of the daily operations of the clinic. Rehabilitation techs are essential in maintaining organization of the clinic as they transport and set up patients, assist equipment preparation and clean up, change linen, and assist the Therapists with treatment as directed. They are also responsible for administrative tasks such as answering the telephone, greeting patients, scheduling, faxing and scanning. Utilizes time efficiently and effectively. Staff schedules require flexibility as they are dependent on patient care needs and the needs of the department. Strong customer service and computer skills are necessary.
Essential Job Functions
- Prepare treatment areas and assist professional rehab staff in efficient treatment of patients ensuring safety, respect and confidentiality.
- Monitor safety of patient and self during treatment.
- Communicate effectively with therapist concerning individual patients and their treatments.
- Utilizes consistent courteous communication for all customer contacts on the telephone or in person
- Demonstrates computer skill level to efficiently meet the needs of Rehab Department Operations
- Demonstrate competency in the set-up of modalities, use of rehab equipment and performance of basic therapeutic exercises.
- Coordinate scheduling of patients for rehab departments into appropriate scheduling system and follow all scheduling guidelines
- Accurately obtain necessary patient demographic, insurance and referral information
- Optimize patient and doctor satisfaction, staff availability, and equipment utilization when scheduling appointments.
- Minimize delay of evaluations as availability allows when scheduling outpatient appointments as indicated by monthly statistics.
- Responsible for rescheduling patients to maintain compliance with plan of care.
- Communicate with the Therapist before moving or double booking any patient appointment.
- Interface with physician offices, professional staffs and patients regarding insurances, obtaining appropriate referrals and other issues related to authorization and treatment schedules to avoid delays in initiation of treatment.
- Report insurance information including benefits, authorization and LCD to professional staffs.
- Correspond with insurances via fax, delivering plans of care and patient updates.
- Work with the treating therapist and revenue cycle specialist to ensure patient authorizations are received and up to date prior to treatment
- Work with registration to ensure patients have up to date and active accounts and manually converting new accounts on a daily basis
- Collect co-payments as required by insurance and enter into EMR and Billing software as necessary
- Scans patient information into EMR in the appropriate time frame.
- Holds self-accountable for departmental processes in order to obtain maximum reimbursement for services and the successful flow of the revenue cycle.
- Assure proper identification of patients presenting for services following the proper departmental procedures.
- Determine if necessary authorizations or referrals have been obtained, ensuring each order meets current published standards.
- Investigate and identify patient responsible dollar amounts in order to successfully collect point-of-service payments when appropriate.
- Maintain adequate inventory of all Rehab supplies and forms.
- Replenish supply as needed by ordering via the Purchasing Order System for stock, non-stock items and special orders.
- Inventory and organize supplies as received by the department.
- Maintain the appropriate amount of linen for departmental use and communicates with Laundry Department on a regular basis.
- Maintain care and storage of equipment, following applicable policies.
- Assure all department and system standards are met for cleaning all patient treatment areas and equipment.
- Maintains records for temperatures and cleaning of all appropriate equipment.
- Follows all quality initiatives as determined by department leadership.
- Other duties as assigned.
Required Qualifications
Preferred Qualifications
License, Certification & Clearances
Supervisory Responsibilities
Position Type / Expected Hours of Work
AAP / EEO
Work Environment
Effective March 2020 or during pandemic : goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps / shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps / shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps / shift.
Rarely – Less than 0.25 hours or less than 2 reps / shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
Extreme Cold
Heights
Confined Spaces
Extreme Noise(>
85dB)
Mechanical Hazards
Use of Vibrating Tools
Operates Company Vehicle
Operates Heavy Equipment
Use of Lifting / Transfer Devices
Rotates All Shifts
8 Hours Shifts
10-12 Hours Shifts
On-Call
Overtime( 8 / hrs / shift; 40 / hrs / wk)
Travel Between Sites
Direct Patient Care
Respirator Protective Equipment
Eye Protection
Head Protection (hard hat)
Hearing Protection
Hand Protection
Feet, Toe Protection
Body Protection
Latex Exposure
Solvent Exposure
Paint (direct use) Exposure
Dust (sanding) Exposure
Ethylene Oxide Exposure
Cytotoxic (Chemo) Exposure
Blood / Body Fluid Exposure
Chemicals (direct use) Exposure
Mist Exposure
Wax Stripper (direct use)
Non-Ionizing Radiation Exposure
Ionizing Radiation Exposure
Laser Exposure
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps / shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps / shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps / shift.
Rarely – Less than 0.25 hours or less than 2 reps / shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
Sitting
Walking
Climbing Stairs
Climbing Ladders
Standing
Kneeling
Squatting (Crouching)
Twisting / Turning
Keyboard / Computer Operation
Gross Grasp
Fine Finger Manipulation
Hand / Arm Coordination
Pushing / Pulling(lbs. of force)
Carry
Transfer / Push / Pull Patients
Seeing Near w / Acuity
Feeling (Sensation)
Color Vision
Hearing Clearly
Pulling / Pushing Objects Overhead
Reaching Above Shoulder Level
Reaching Forward
Lifting Floor to Knuckle
10-19#
Lifting Seat Pan to Knuckle
20-50#
Lifting Knuckle to Shoulder
10-19#
20-29#
30-50#
Lifting Shoulder to Overhead
10-19#
20-50#
When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required
