What are the responsibilities and job description for the Excelacare- Hospice Community Liaison position at EXCELACARE?
Job Summary:
To be the liaison between the Agency and the community regarding the customer and community needs. To develop and promote programs and services while maintaining the standards of practice that go along with quality health care.
Essential Functions:
•Provides insight back to the agency concerning the community’s needs and prepares a sales plan to achieve the objective goal.
•Develops and maintains marketing plan for Hospice services
•Maintains relationships with referral sources which prospective clients may be reached.
•Establishes a public relations program in which it increases public awareness in the agency such as health fairs, etc. Let potential clients and their families know of the benefits offered and the great quality of care the agency offers.
•Establishes good working relationships with physicians and community agencies.
•Enhance customer satisfaction by meeting with the client and their families and getting their prospective on the agency to maintain excellent quality of care.
•Come up with ways to improve the process of making sure inquiries about the agency turn into sales.
•Collaboration: Work closely with our medical team, marketing department, and other relevant departments to develop and implement referral strategies.
•Feedback Collection: Gather feedback from referring physicians to continuously improve our services and meet their needs.
•Compliance: Ensure all interactions and communications with referring physicians adhere to relevant healthcare laws and regulations.
Additional Responsibilities:
•Performs other duties as assigned or requested.
•Conforms to all applicable Agency policies and procedures.
•Participates actively in continuing education and in-services.
•Maintains confidentiality of patient information and business trade practices
•Assumes accountability for reporting incidents and complaints according to Agency policy.
Knowledge / Skills / Abilities:
•Organizational skills
•Ability to establish and maintain an effective working relationship with staff, layman, professional public as well as the Board of Directors and Medical Directors.
•Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
•Time management
•Cooperative attitude
•Advanced written and verbal interpersonal communication
•Demonstrated understanding of hospice and/or Home Care referral sources and payors
•Ability to work a flexible schedule and/or evening hours, as needed.
•Able to travel both local and out of town, sometimes overnight
Information Management:
Treats all information and data within the scope of the position with appropriate confidentiality and security.
Risk Management:
•Cooperates fully in all risk management activities and investigations.
•Keeps abreast of changes in health care law.
•Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.
Minimum Position Qualifications:
•Education: Bachelor's degree in a related field (Healthcare Administration, Business, or Marketing preferred).
•Experience: 3 years’ experience in sells preferred
License / Certification:
Driver’s license and proof of current auto liability insurance.
Environmental Conditions:
Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Ability to travel.
Physical Requirements:
Sitting, standing and walking required. Requires ability to always handle stressful situations in a calm and courteous manner. Ability to lift or carry up to 20lbs. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to work a flexible schedule with some evenings and weekends.
