What are the responsibilities and job description for the Customer Success Manager position at Excelacom?
Customer Success Manager
Greenwood Village, CO
Who We Are :
Excelacom has a global presence in the consulting and technology solutions industry with a focus on Communications and Media providers. We collaborate with our clients to solve their complex business, technology and operational challenges through a combination of consulting expertise and telecom-focused solutions and products. Excelacom provides extensive experience in product development, IT consulting, telecom-focused software and managed services, as well as strategic management and thought leadership to steer our clients towards a successful business and technology transformation.
At Excelacom, we recognize that our most valuable asset is our people. We strive to create an environment where our employees can contribute their unique perspectives and grow individually and collectively. Our diverse and inclusive culture empowers our people to embrace their ideas and transform them into innovative solutions.
Who You Are :
This Customer Success Manager will be orchestrating the delivery of multiple teams' features / integrations / products / workstreams. The purpose of this role is to ensure stakeholder alignment throughout the process on timelines and delivery objectives and to orchestrate the necessary pieces required for product launch.
At the Manager-level, you will be expected to fulfill business development milestones, establish and maintain a productive and team-oriented environment, and serve as the day-to-day point person for client engagements. You will be responsible for authoring key proposal components, presenting clients with innovative and thought-provoking ideas and solutions, and ensuring the quality and timeliness of deliverables are achieved. Most importantly, you will serve as a model by embracing our firm's brand and core values, while supporting a diverse and inclusive work environment.
Role and Responsibilities :
You may work on various projects throughout your career with Excelacom. The roles and responsibilities noted below pertain to the specific role listed above.
- Program and manage technical or functional projects in the telecom space from inception through testing and release in an Agile environment
- Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
- Direct complex projects often involving multiple internal and external constituents and solution partners through all phases of the SDLC
- Rigorously manage scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters
- In addition to delivering at the client site, you will be tasked in productizing Excelacom's work, contributing to our Center of Excellence and working on Excelacom proposals to customers as well.
- You will have specific business development targets
- Meet with your team members to give constructive feedback, coaching, and guidance.
- Lead the planning, execution, and delivery of complex system integration projects, ensuring adherence to timelines, budgets, and quality standards.
- Provide expert technical guidance to project teams, leveraging proficiency in system integration principles, tools, and technologies to resolve challenges and optimize project outcomes.
- Manage highly complex end-to-end technology projects encompassing application development, integration, data migration, system testing, and post-production delivery support.
- Engage with client staff at various levels daily to understand operational issues and identify opportunities for operational and technological enhancements.
- Effectively communicate technical requirements and impacts to senior leadership teams and stakeholders.
- Ensure the quality of program deliverables by collaborating closely with core teams and field resources to develop deployment strategies and tools.
- Collaborate with other Program and Project Managers to align on project timelines and ensure seamless end-to-end project delivery.
- Anticipate potential risks and develop mitigation strategies, proactively overcoming obstacles to meet integration deliverables. Drive innovation and develop differentiated offerings aligned with market demand and technology advancements.
Required Qualifications :
Preferred Qualifications :
Compensation and Benefits :
For individuals assigned to work in Colorado, Excelacom is required to include a reasonable estimated compensation range for this role. However, final salaries will vary based on several factors, such as candidate's level, qualifications, skills, competencies and proficiency for the role. An individual may be hired at the Analyst, Consultant, or Manager level for this role with each level requiring an increasing set of responsibilities. For regular full-time employees, the estimated salary range is from $100,000 to $160,000.
Our competitive salaries are just one component of Excelacom's total compensation package for our regular full-time employees. Other rewards and benefits include : health, vision, and dental insurance, ancillary benefits, Life and AD&D insurance, 401k, and generous paid time off policies.
EEO Statement :
Excelacom, Inc. is an equal opportunity employer. Any decision affecting employment, compensation, promotion, or transfer will be based solely on personal qualifications and merit, regardless of sex, race, color, religion, gender identity, sexual orientation, marital status, national origin, disability, age, results of genetic testing, service in the military, pregnancy, childbirth or other related medical conditions or any other factor protected under applicable law.
Salary : $100,000 - $160,000
