Call Center Customer Service-I

Remote Position Hours/Shifts: 4 roles and 4 shifts, DD needs one person per shift. 30 hours per week. Mon-Fri 10am-4pm EST, Mon-Fri 4pm-10pm EST, Wed-Sun 10am-4pm EST, Wed-Sun 4pm-10pm EST *** When resumes are submitted, please list the shift the candidate is interested in *** Job Description / About this Role DoorDash is enhancing its new verticals consumer experience. You will be joining a small team responsible for ensuring that we are able to fulfill customer orders in full to the best of our ability. This role is focused on Live Operations and will include proactive reach out to customers to confirm order preferences and details. To succeed in this role, you will need to have strong communication and organizational skills. You will be ensuring that DoorDash provides an exceptional service experience by going above and beyond to guarantee customers receive what they ordered. This will be a 30 hour per week remote role covering EST. You're excited about this opportunity because you will Proactively reach out to customers to fulfill orders Address ad-hoc customer issues with empathy and urgency Execute workflows that ensure we exceed customer expectations Identify trends & communicate findings to the broader teams to improve our processes Be a part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform We're excited about you because You have a Bachelor's degree or equivalent amount of work experience You have 1 years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience You are a highly-motivated individual that can work independently You are a natural problem solver, willing to triage problems that may not have a pre-defined solution You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for... Familiarity with G-Suite, Slack Previous experience in grocery & convenienceion: Handles incoming calls (orders, inquiries, complaints, etc.); places outbound calls (regarding account status, complains, account collection, etc.) and directs calls for further problem resolution, if necessary.