Customer Support (13752)

About this Role:

• DoorDash is enhancing its new verticals consumer experience. You will be joining a small team responsible for ensuring that we are able to fulfill customer orders in full to the best of our ability.
• This role is focused on Live Operations and will include proactive reach out to customers to confirm order preferences and details.
• To succeed in this role, you will need to have strong communication and organizational skills.
• You will be ensuring that DoorDash provides an exceptional service experience by going above and beyond to guarantee customers receive what they ordered.
• This will be a remote role covering a 10am-6pm ET shift.

You're excited about this opportunity because you will

• Proactively reach out to customers to fulfill orders Address ad-hoc customer issues with empathy and urgency Execute workflows that ensure we exceed customer expectations Identify trends & communicate findings to the broader teams to improve our processes.
• Be a part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform.

We're excited about you because

• You have a bachelor's degree or equivalent amount of work experience.
• You have 1 years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience.
• You are a highly motivated individual that can work independently.
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution.
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
• You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone.
• You are above average in technological fluency - and are especially comfortable with Google Sheets.
• Bonus points for... Familiarity with G-Suite, Slack Previous experience in grocery & convenience.