What are the responsibilities and job description for the Project Manager-I (ID: 14035) position at ExcelGens, Inc.?
Job Title: Project Manager-I (Platform Implementation Specialist)
Client: DoorDash
Location: Hybrid / Remote (New York City / San Francisco)
Duration: 4 months
Project Manager
(Platform Implementation Specialist)
Location (Preferred, in Priority): New York City, San Francisco
Location (Open To): Phoenix, Los Angeles, Denver, Chicago
Typical Business Hours: 9 AM EST - 6 PM EST (or equivalent in your time zone)
Employment Type: Contract
Compensation Type: Hourly
Spotlight Call Notes (for the Job ID 12105):
Key Role Details:
- Pilot Phase: The role focuses on onboarding, implementing, and growing merchants during the pilot phase.
- Responsibilities:
- Onboarding merchants.
- Conducting educational calls to guide merchants through the process.
- Core Focus: Emphasis on onboarding, implementation, and customer success.
- Experience Required:
- 3-5 years of experience in onboarding implementation and customer success roles.
- Merchant-facing experience is essential.
Technical Skills:
- Familiarity with:
- Slack (for team collaboration and communication).
- Google Workspace (Sheets, Docs, Calendar, Presentations).
- Ticketing-based systems (to manage and track merchant issues or requests).
Additional Role Requirements:
- Setting up and conducting calls with merchants to facilitate onboarding and address concerns.
- Experience with software implementation is, ideally within a similar industry.
Interview Process:
- Round 1: Interview with the Hiring Manager.
- Round 2: Interview with the Hiring Manager's Manager.
- Round 3: Take-home assignment followed by a discussion.
Location & Work Setup:
- Remote: Primarily remote, with any in-office requirements communicated in advance.
- Preferred Location: Local candidates in New York will be an added advantage.
Ideal Candidate Profile:
- Someone with a background in software implementation.
- Experience in a similar industry is considered ideal.
Description:
Project Manager / Account Manager Launch and Onboarding
Location: Remote (Preferred: San Francisco, New York, Denver for FTE consideration)
About the Role
- We are looking for an experienced Account Manager to oversee the end-to-end management of our strategic merchant launch projects.
- In this role, you will be responsible for organizing, managing, and communicating with stakeholders throughout the merchant onboarding and launch process.
- You will work closely with various teams to ensure a smooth transition from sales to live operations.
- This role requires strong project management skills, attention to detail, and the ability to engage with both internal and external partners.
Key Responsibilities:
- Manage the launch and onboarding of merchants, overseeing a portfolio of projects from start to finish.
- Prepare presentation decks and analyze data to identify key issues and solutions.
- Maintain communication with stakeholders both internally and externally, ensuring a seamless process.
- Deliver high-quality customer service while guiding merchants through the onboarding process.
- Keep all project details organized and up to date to ensure successful launches.
- Utilize G Suite and Google Sheets for reporting and tracking progress.
- Conduct presentations and train merchants on the platform.
Qualifications:
- Proven experience in account management or project management, ideally from a tech or software development company.
- Strong attention to detail, with the ability to manage multiple projects simultaneously.
- Excellent customer-facing skills, with a strong understanding of the sales-to-launch process.
- Proficiency in G-Suite and Google Sheets.
- Strong presentation and communication skills, both internal and external.
Interview Process:
- 3 Rounds of Interviews: First and last with the Hiring Manager, second with Operations counterpart.
Working Hours:
- 8 AM 5 PM PST or 9 AM 6 PM EST.
