What are the responsibilities and job description for the Field Service Technician position at eXcell, a division of Compucom Systems?
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Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Alpharetta, GA and provide unparalleled technical support. This Technician will travel within a radius of 25 to 100 miles daily, depending on the area and specific route, and is required to have a valid driver’s license.
Duties And Responsibilities
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Alpharetta, GA and provide unparalleled technical support. This Technician will travel within a radius of 25 to 100 miles daily, depending on the area and specific route, and is required to have a valid driver’s license.
Duties And Responsibilities
- Track and monitor issues, provide notes and feedback
- Understand AC / DC and backup power concepts
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Document efforts, issues and resolutions, close cases / tickets daily
- Complete all assigned projects and tasks
- Ensure the upkeep and maintenance of provided tools and vehicles
- Minimum 1 years of IT support experience
- A Certification required - can be obtained within first 3 months of employment
- Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
- Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
- Experience desired in copper and fiber cabling and various terminating connectors
- Exceptional customer service skills
- Excellent interpersonal skills and a customer-centric approach
- Must be self-motivated and have the capability to complete projects ahead of schedule
- Excellent time management and reporting skills
- Will occasionally work at heights of 20' to 25', lift equipment training provided
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
