What are the responsibilities and job description for the Level 2 Deskside Support Technician position at eXcell, a division of Compucom Systems?
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We have a brand new opportunity available for a qualified Level 2 Deskside Support Technician to join our client’s team onsite in Houston, TX. This tech must possess computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard field support tech, and will be specifically focused on addressing onsite staff's issues and needs.
Duties And Responsibilities
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
We have a brand new opportunity available for a qualified Level 2 Deskside Support Technician to join our client’s team onsite in Houston, TX. This tech must possess computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard field support tech, and will be specifically focused on addressing onsite staff's issues and needs.
Duties And Responsibilities
- Verify all conference room IT equipment is properly functioning and ready
- Consistently communicate and plan with local management team
- Synchronize schedules and work plans
- Physically visit with key stakeholders
- Address all support tickets / local management requests
- Remotely support users that are working from home, while travelling, and while onsite
- Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner
- Proactively preparing equipment (laptops, phones, order forms)
- Follow up on incorrectly filed or missing paperwork / forms with local management staff
- Assist with IT support on conference room meetings (as needed)
- Assist users with their computers, training on how to use features in Office / M365 applications
- A certified (or capable of attaining A certification within 90 days from hire)
- Client desktop or laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)
- Familiar with ticketing systems and SLA metrics, preferred experience with ServiceNow
- Able to lift up to 50 lbs.
- Experience with Imaging computers using provided tools
- Experience with Windows 10 in an Active Directory domain environment
- Understanding of user accounts and computer accounts in Active Directory
- Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices
- Understanding of TCP / IP basics, and how DHCP and DNS function with Windows computers
- Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon
- Must be organized and proactive
- Strong communication skills required
- Ability to address and resolve issues quickly
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Salary : $28 - $30
