What are the responsibilities and job description for the Level 2 Technician position at eXcell, a division of Compucom Systems?
CompucomStaffing has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Aiken, SC and provide comprehensive technical support. The ideal candidate will demonstrate extensive experience in diagnosing and resolving hardware, software, and network issues while delivering exceptional customer service.
Duties And Responsibilities
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Aiken, SC and provide comprehensive technical support. The ideal candidate will demonstrate extensive experience in diagnosing and resolving hardware, software, and network issues while delivering exceptional customer service.
Duties And Responsibilities
- Provide advanced support for Windows-based systems, including problem diagnosis and resolution for hardware, software, and network issues
- Utilize telephone, email, and chat to assist end users effectively
- Perform imaging and configuration of desktops and laptops to meet organizational needs
- Act as the primary contact for IT vendors during system implementations
- Test and verify IT implementations, including network access, wireless connectivity, and telephony systems
- Coordinate and manage relationships with IT vendors and local support teams
- Serve as the on-site "hands and feet" for IT implementation and support at the client site
- Ensure all IT service areas are supported effectively and efficiently
- Minimum 3 to 5 years of experience in deskside PC support, customer service, and technical troubleshooting for hardware, software, and networks
- Ability to work independently with minimal oversight while managing tasks and responsibilities
- Hands-on experience assisting with IT implementations and project support
- Expertise in Windows Operating Systems and some experience with Mac support
- Proficiency in imaging desktops and laptops
- Working knowledge of Active Directory for user and group management
- Familiarity with ITSM ticketing systems for workload management
- Proficiency in the MS Office 365 suite and MS Teams for productivity and collaboration
- Strong customer service orientation with excellent interpersonal and communication skills
- Ability to coordinate with multiple stakeholders, including vendors and internal teams
- Detail-oriented with strong organizational and time-management skills
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
