WorkSpace Technical Support Agent

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is seeking a detail-oriented and customer-focused WorkSpace Technical Support Agent to join their team. This role will provide essential support to users of the WorkSpace platform, ensuring smooth operations and assisting with system implementations. The ideal candidate will have experience in technical support, user account management, and software troubleshooting, with a strong ability to follow processes and resolve issues efficiently.

Support Requests

• User Access Management
• Add, remove, and adjust user permissions and assignments
• Reset passwords and manage notification settings
• Cross-check and modify assignments, release invoices, and reassign work orders
• Ensure appropriate AP replacements are in place before removing user access
• Spaces Management
• Combine, split, and edit rentable square footage (RSF)
• Assign spaces to tenants, resources, equipment, and common areas
• Tenant Administration
• Add, remove, and assign tenants to spaces
• Manage tenant user accounts and permissions
• Investigate and resolve access issues
• Document Management
• Upload and manage Certificates of Insurance (COIs), invoices, and other attachments
• Accounting Support
• Provide intake email address information for accounting purposes
  

Implementation Support

• Import Property and Facility, Accounting, and Preventive Maintenance (PM) templates
• Review and resolve import errors
• Activate and assign Preventive Maintenance Work Orders (PM WO's)
• Define work pools for streamlined task assignment
• Assist in launching welcome emails for new users
  
  

Skills And Qualifications

• Minimum 1 years of experience in technical support, software administration, or IT helpdesk roles
• Strong understanding of user access management and permissions
• Experience working with property management or facility management software is a plus
• Basic knowledge of accounting workflows (preferred but not required)
• Ability to analyze and resolve import errors and software configuration issues
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to follow procedures
• Ability to work independently and collaboratively in a fast-paced environment
  
  

$30.00 - $33.00 per hour DOE

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurance Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.