What are the responsibilities and job description for the Data Center Technician (3rd shift) position at eXcell?
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Our global client is looking for a strong Data Center Technician to work onsite at their world-class data center in Alpharetta, GA. This role is a weekday, 3rd Shift position on Wednesday and Thursday 10pm - 6 : 30am, Friday and Saturday 6pm - 6 : 30am .
Duties and Responsibilities :
Work primarily on decoms and reclaim work, installations, and break fix.
Coordinate with and take direction from the Client Facilities team(s)
Complete work orders within mutually agreed service windows
Confirm that the Change Control policies are fully adhered to for all work orders and other data center related activities
Install hardware and provide connectivity according to Client provided standards
Install, configure, and prepare servers for operating system loads
Build, test, and run cables between devices, peripherals, and network demarcation points
Manage the shipping of old equipment and the delivery of new equipment and maintain tracking information
Maintain records for assets so that all moves, adds, deletes, and changes are properly tracked and recorded
Maintain remote access connections into the data center environment
Assist Client Level 2 and Level 3 support teams in troubleshooting hardware / network issues
Provide onsite hands and feet support
Verify status lights on servers and network connections
Perform low-level repairs; e.g., swap drives
Install and maintain cabling following published standards
Validate that all system placements follow space allocation plans
Monitor the data center infrastructure for normal operation including, but not limited to, water leaks, abnormal sounds, and hot spots within the room, and report any deviation from standards set by the Client
Submit requests to maintenance and contact agents for various activities related to facilities and infrastructure
Coordinate the installation of new or changed power requirements with the Client Facilities team(s)
Maintain site facilities needs according to health and safety requirements as directed
Maintain data centers and all workspaces associated with the data center in a clean and professional manner
Support unstaffed tertiary data centers as requested by the Client
Skills and Qualifications :
Strong communication skills
Able to take direction from the DC team lead / program manager
Interface with client's staff
Be capable / highly efficient with speaking, reading, and writing fluid English
Technical skills in various compute / network technologies, including :
Clustering concepts
Hardware (Physical Support) : Servers, Blade Systems, Network Switches, Network Firewalls, Assorted Network Gear, Basic Understanding of SAN / NAS connectivity & topology
Hardware (Logical Support) : Basic understanding of operating systems, asset logon capabilities (as per requests), ILO / management configuration capabilities
Network topology & redundancy
Structured & RTS Cabling : design, buildout, troubleshooting / diagnostics & best practices
Rack layouts / management, for capacity planning / management
In-rack power distribution (i.e. PDU's, CDU's, UPS's)
Strong analytical skills
Data center operations experience
Inventory management (asset & infrastructure based)
Good incident / problem solving skillset
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
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