What are the responsibilities and job description for the Level 3 Technician position at eXcell?
CompucomStaffing
we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
We have a brand new opportunity available for a qualified Level 3 Technician to join our client’s team for an onsite position in Rio Rancho, NM.
Duties and Responsibilities :
Responsible for sustaining factory computing hardware such as Winclients, Remote Operations Center (Windows-based computer) workstations, and factory network components
Responsible for troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
Support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects
Multi-task and prioritize between multiple factory issues
Responsible for communication with customers, client technicians, and software / hardware specialists
Skills and Qualifications :
Minimum 3 to 5 years of technical experience desired
Windows imaging experience
Intermediate Windows OS troubleshooting knowledge
Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows 7, 8 and 10
Must be able to lift up to 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended period
Cleanroom experience recommended
Must have excellent customer service skills and excellent written / verbal communication skills
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
CompucomStaffing
Supports Equal Employment Opportunity
CompucomStaffing
a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com
