Level I IT Technician

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We are currently seeking a qualified Level I IT Technician to join our client's team for an onsite position in Plainfield, IL. This resource will be expected to provide effective diagnostic evaluation of end-user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction. Resolution includes but is not limited to the following : identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails.

Duties and Responsibilities :

• Assure continuity of the computer system for all system users
• Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
• Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
• Provide support of a Google based business, using Google business applications
• Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
• Set up equipment for employees, or assist moving equipment around
• Must be able to coordinate with software and hardware vendors to resolve any technical issues
• Develop training materials and procedures, and / or train users in the proper use of hardware and software
• Provide solutions in a timely fashion for issues that may arise with all client applications
• Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction
• Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
• Recommend changes in software and hardware to improve computer capabilities
• Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Performs other duties as assigned

Skills and Qualifications :

We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.

INDCCStaffing