Job Title: Tech Cafe Technician

CompucomStaffing has been staffing IT professionals at top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Job Summary:

This role will provide operational support for our client's desktop and network environment including Microsoft Windows-related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. This resource requires a high degree of customer focus and contact that ultimately generates high customer satisfaction.

Duties and Responsibilities:

• Provide mobile device support (iPhone and Android)
• Troubleshoot tablets and phones
• Work with end users to survey existing software and files for transfer to new machine
• Troubleshoot applications using provided documentation
• Interpret and execute tasks using technical instruction
• Understanding of Bit locker
• ServiceNow and ITIL knowledge - Preferred but not required

Skills and Qualifications:

• Minimum 3 years of proficient walk-up experience with technical skills
• Expertise in Microsoft Windows 10 and Office 365 troubleshooting and configuration
• Experience supporting MS Office O365, One Drive, and Outlook
• Ability to troubleshoot problems with Windows 10 and 11 (currently Windows 11 shop)
• A Certification or willingness to obtain within 180 days
• Understanding of TCP/IP
• Knowledge of Active Directory users and computers
• Experience supporting an enterprise environment
• Experience configuring smartphones is a plus but not a requirement
• Knowledge of MacBooks is a plus
• Excellent troubleshooting skills
• Good time management skills
• Works with minimal supervision in a fast-paced environment
• Outstanding customer service and focus skills
• Experience working both independently, and in a team-oriented, collaborative environment is essential
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven analytical and problem-solving abilities

Benefits:

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

About Us:

CompucomStaffingTM Supports Equal Employment Opportunity CompucomStaffingTM, a division of Compucom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit