Senior Engagement Manager

Excella is a leading provider of Agile software development and data and analytics solutions to clients in the federal, commercial and non-profit sectors. We believe that great work leads to great things –- our experts measure success by the positive impact we make on our clients, community, and colleagues. We are growing fast and need passionate, innovative people who love working with technology and are ready to make an impact. Here's what you can expect from us:

• Workplace sites look different for everyone – whether it’s your home or the office, we believe in a flexible work/life balance that supports you regardless of your location. We offer a home office allowance that can be used for home office furniture/equipment, a daily pass for a coworking space, etc. Our commute reimbursement plan has you covered for whether you bike, Metro, or drive to work.
• We offer top of industry medical, dental, and vision benefits with multiple options to choose from such as an employer-contributed health savings account, infertility coverage, and orthodontia so you can select the plan that works best for you.
• Regardless of what stage of life you’re in, Excella wants to support you. We provide 8 weeks of Parental Leave, discounted pet insurance, and a Care.com membership with 3 back-up emergency child or elder care days annually – all available to you on your first day.
• Starting day one, every employee is bonus eligible and receives 15 days of paid vacation, 6 federal holidays, and 4 floating holidays.
• Doing your best work means having the best tools! Excella’s TechEleX program provides you with multiple options to suit your technology needs. Choose between a variety of Mac or PC devices, and to ensure your hardware remains current, at the end of a 3-year period Excella will replace your existing computer with a new model from the program. Plus, we’ll even give you the original device to keep for your personal use!
• Excella provides a Workplace Allowance to offset both the costs to maintain a distributed work environment and to enhance your workplace wellness. Excella will reimburse all full-time Excellians for up to $500 in expenses incurred during the calendar year.
• Diversity and inclusion matter. Excella created and continues to support employee led-affinity groups and the Inclusion Diversity Equity Ambassador (IDEA) team, a cross-functional employee-led initiative to continually foster innovation and increase inclusion within Excella.
• We'll invest in your career by providing 3 days of paid professional development every year, including travel and registration fees to attend classes and conferences.
• We encourage mindfulness and overall well-being through employee wellness events, a HeadSpace membership, as well as access to TalkSpace and mental health coverage through our medical plans.

Overview:

At Excella, Program Managers (Engagement Managers) are delivery leaders that guide engagement teams to deliver solutions for our clients across the National Security and Federal Health and Civilian markets. Leveraging a blend of project and people leadership and technical expertise, they ensure the successful execution of projects of varying complexities and sizes. Engagement managers are responsible for project execution including client relationship management, technical delivery, team leadership, financial management, team culture, and account growth.

Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for stakeholders, establishing and managing relationships to ensure clear communication of delivery expectations, milestones, and risks.
• Maintain successful delivery performance measured by client satisfaction, deliverable acceptance and Contractor Performance Assessment Report (CPARS).
• Provide programmatic recommendations to clients and stakeholders including contracting officers and contracting officer's representative for federal programs.

Technical Delivery:

• Oversee all aspects of project delivery, ensuring the quality and timeliness of work products.
• Guide the technical delivery process, ensuring solutions align with client needs and exceed quality expectations.
• Communicate and gain stakeholder buy in for people, tools and budget to achieve scope.
• Create, maintain and communicate detailed schedules with milestones, deadlines and dependencies.
• Manage subcontracts and partner relationships.

Team Leadership:

• Foster a positive team culture that drives performance and supports employee retention, including managing team dynamics to ensure a collaborative and productive environment.
• Drive team member engagement and support the employee careers through people leadership, performance management, and career development.
• Maintain a workforce plan for engagements that includes recruitment, talent, and succession plans.
• Proactively lead performance management including praise, rewards and improvements for team members.

Financial Management:

• Develop and maintain accurate revenue forecasts using current business activity and staffing plans.
• Monitor and optimize contract burn rate to ensure financial sustainability to achieve profitability targets.
• Meet or exceed established margin goals by effectively managing costs, increasing operational efficiency.

Account Growth:

• Identify and capitalize on opportunities to expand client accounts by delivering value, building trust, and identifying new client challenges aligned to Excella’s capabilities.
• Establishes and maintains strategic relationships with clients, contracting officers, and partners (existing and prospective).
• Identify program adjacent opportunities aligned to Excella delivery model.

Qualifications:

• Active Project Management Professional (PMP) Certification.
• 10 years of experience working on software or analytics Enterprise-scale production systems.
• 3 years of experience as a software delivery manager, technical lead, or technical manager.
• 3 years supervisory experience.
• 1 year working on a software or analytics systems development project leveraging Microsoft’s Azure cloud services.
• Ability to independently drive teams to successfully deliver new software and analytics solutions.
• Experience with traditional IT project management and Agile methodologies.
• Exceptional interpersonal and communication skills (verbal, written and presentation) with recent experience presenting project or technical information to executive-level clients.