Medical Assistant/Receptionist

Job Title: Medical Assistant/Receptionist

Location: Excellence Health - 3 locations - Two Daytona locations and One Palm Coast location - travel required

Reports To: Clinic Office Manager

Job Overview:

We are seeking a dedicated and compassionate Medical Assistant/Receptionist to join our team at Excellence Health. This dual role combines administrative support with patient care responsibilities, ensuring a smooth and efficient operation of the clinic. The ideal candidate will be organized, detail-oriented, and possess excellent communication skills to handle both front-office and clinical duties.

Key Responsibilities:

Receptionist Duties:

• Patient Check-In/Check-Out: Greet patients warmly, verify their information, and ensure accurate insurance and personal details.
• Scheduling Appointments: Answer phone calls, manage appointment bookings, and confirm patient appointments. Ensure smooth patient flow and optimize provider schedules.
• Patient Communication: Address patient inquiries, direct calls, and provide general information about clinic services, policies, and procedures.
• Insurance Verification: Verify insurance coverage and obtain pre-authorization for services when required.
• Record Maintenance: Ensure patient records are accurately entered and maintained in the Electronic Health Record (EHR) system. Assist with filing and retrieving documents as necessary.
• Billing and Payments: Collect co-pays, process payments, and assist with billing inquiries.

Medical Assistant Duties:

• Patient Preparation: Assist in preparing patients for examination, including taking vital signs, updating medical histories, and ensuring a clean and safe environment.
• Assisting Providers: Support medical providers during patient exams, including preparing equipment and materials.
• Medical Procedures: Assist with minor medical procedures as directed by healthcare providers (e.g., wound care, injections, lab specimen collection).
• Clinical Documentation: Accurately document patient symptoms, medical history, and provider notes in the EHR system.
• Inventory Management: Maintain and monitor clinic supplies and equipment, placing orders when necessary.
• Patient Education: Provide basic patient education on health conditions, treatments, and medications as directed by providers.

Qualifications:

• Education: High school diploma or equivalent required. Certification as a Medical Assistant (CMA) required.
• Experience: Minimum of 2 of experience as a medical assistant, receptionist, or in a healthcare setting preferred.
• Skills:
• Proficient in using Electronic Health Record (EHR) software and office management software.
• Strong communication skills with the ability to interact effectively with patients, staff, and healthcare providers.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic knowledge of medical terminology and procedures.
• Compassionate and professional demeanor, with a focus on patient care and confidentiality.
• Certifications: CPR/BLS certification is preferred.

Working Conditions:

• Full-time/Part-time position
• Work in a fast-paced environment, requiring multitasking and handling multiple responsibilities.
• Occasional travel to various office locations.
• Physical requirements include standing, sitting, and moving patients when necessary.

Benefits:

• Competitive salary - Salary based on Experience
• Health insurance options
• Paid time off

Job Type: Full-time

Expected hours: 40 per week

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person