Genesys Developer | W2 roles

•        Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.

•        Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)

•        Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.

•        Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting

•        Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills

•        5 years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, Chatbots, Call Recording, WFM etc)

•        2 years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.

•        Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot

•        4 years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience

•        4 years of writing code in common programming languages such as NodeJS, Java, .Net, Python

•        Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc

•        Experience integrating with CRM apps including SalesForce and ServiceNow is a plus

•        Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.

•        Integrations with CRM Systems

•        Agile knowledge with SAFe or NWOW framework is preferred

Kindly share your updated resume at sam.shaw@excellentprogroup.com. Feel free to reach out to the same email for any further inquiries.