What are the responsibilities and job description for the Fulfillment Technology Strategist position at Excelligence Learning Corporation?
Company Overview
At Excelligence Learning Corporation, we revolutionize education by delivering innovative products and solutions that inspire learning. Central to our mission is the ability to fulfill every order with speed, accuracy, and efficiency. Our fulfillment operations are powered by advanced technologies, and we're seeking a seasoned WMS & Fulfillment Technology Manager to drive the next phase of optimization and scale.
We're looking for a proven leader with hands-on WMS implementation experience, systems integration expertise, and a passion for operational excellence.
Position Summary
This is a strategic, hands-on role requiring deep technical expertise and operational insight to deliver seamless, scalable, and efficient fulfillment operations.
You will be responsible for end-to-end system performance, configuration, troubleshooting, and innovation—partnering with IT, operations, and external vendors to ensure our fulfillment systems keep pace with the evolving needs of the business.
This Role
This is not for someone looking to learn on the job—it's for someone ready to lead, implement, and own.
Key Responsibilities
- Own full lifecycle management of our Warehouse Management System, from configuration and optimization to vendor management and upgrades.
- Lead the assessment, selection, and implementation of system enhancements to meet evolving operational demands.
- Define system strategy in partnership with operations and IT to align with business growth and complexity.
Technical Leadership
- Design, implement, and maintain custom workflows, rules, and system integrations (e.g., TMS, ERP, automation systems).
- Utilize hands-on coding and scripting skills to customize functionalities, automate tasks, and troubleshoot system behavior.
- Act as the technical SME (subject matter expert) for WMS-related initiatives and integration projects.
Operational Excellence
- Collaborate with warehouse leadership to identify and resolve pain points using technology.
- Develop performance metrics, dashboards, and exception reporting for real-time operational visibility.
- Drive continuous improvement across system usage, data accuracy, and fulfillment performance.
Training, Support & Documentation
- Lead training efforts for super-users and warehouse staff to ensure maximum adoption and accuracy.
- Establish SOPs for configuration changes, system updates, and troubleshooting protocols.
- Support root-cause analysis and rapid resolution of operational disruptions tied to system functionality.
