WMS & Fulfillment Technology Manager - Optimize Warehouse Operations

Company Overview

At Excelligence, we are reimagining what's possible in education by delivering innovative products and solutions that inspire learning. Central to that mission is our ability to fulfill every order with speed, accuracy, and efficiency. Our fulfillment operations are powered by advanced technologies, and we're looking for a highly experienced WMS & Fulfillment Technology Manager to drive the next phase of optimization and scale.

If you're a proven leader with hands-on WMS implementation experience, systems integration expertise, and a passion for operational excellence—this is your opportunity to make a significant impact.

Position Summary

We are seeking a seasoned WMS & Fulfillment Technology Manager to lead and optimize our Warehouse Management System infrastructure. This is a strategic, hands-on role requiring deep technical expertise and operational insight to deliver seamless, scalable, and efficient fulfillment operations.

You will be responsible for end-to-end system performance, configuration, troubleshooting, and innovation—partnering with IT, operations, and external vendors to ensure our fulfillment systems keep pace with the evolving needs of the business.

This role is not for someone looking to learn on the job—it's for someone ready to lead, implement, and own.

Key Responsibilities

WMS Strategy & Execution

• Own full lifecycle management of our Warehouse Management System, from configuration and optimization to vendor management and upgrades.
• Lead the assessment, selection, and implementation of system enhancements to meet evolving operational demands.
• Define system strategy in partnership with operations and IT to align with business growth and complexity.

Technical Leadership

• Design, implement, and maintain custom workflows, rules, and system integrations (e.g., TMS, ERP, automation systems).
• Utilize hands-on coding and scripting skills to customize functionalities, automate tasks, and troubleshoot system behavior.
• Act as the technical SME (subject matter expert) for WMS-related initiatives and integration projects.

Operational Excellence

• Collaborate with warehouse leadership to identify and resolve pain points using technology.
• Develop performance metrics, dashboards, and exception reporting for real-time operational visibility.
• Drive continuous improvement across system usage, data accuracy, and fulfillment performance.

Training, Support & Documentation

• Lead training efforts for super-users and warehouse staff to ensure maximum adoption and accuracy.
• Establish SOPs for configuration changes, system updates, and troubleshooting protocols.
• Support root-cause analysis and rapid resolution of operational disruptions tied to system functionality.

What We're Looking For

Required Qualifications

• 5 years of direct experience managing and configuring Warehouse Management Systems in high-volume fulfillment environments.
• Demonstrated hands-on experience with WMS coding, customizations, or scripting (e.g., SQL, XML, APIs).
• Proven track record of owning and executing WMS upgrades, integrations, or greenfield implementations.
• Experience working across IT, operations, and vendor teams to deliver scalable solutions.
• Strong data analysis capabilities—able to manipulate system data to uncover trends and drive action.

Preferred Background

• Bachelor's degree in Information Systems, Engineering, Supply Chain Management, or related field.
• Background in environments with automated material handling systems, robotics, or IoT integrations.
• Experience with multi-site warehouse operations and scalable WMS architectures.

Why Join Excelligence?

• Impact at Scale – Be the driving force behind tech-enabled warehouse transformation.
• Innovation First – Work in a company committed to investing in advanced fulfillment technologies.
• Leadership Opportunity – Take ownership of critical systems and leave your mark on company growth.

Equal Employment Opportunity Statement

Excelligence Learning Corp is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.