Demo

Solution Support Consultant

Excellis Health
Philadelphia, PA Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 4/9/2025

Excellis Health Solutions, LLC, an NNIT Group Company, is a global strategic management consulting services firm, based in New Hope, PA, England, Belgium and Denmark.  An industry leader in supply chain, with a focus in Pharmaceuticals and Life Sciences and a specific niche in serialization, we offer a multitude of solutions using our comprehensive knowledge and proven turnkey solutions to clients.  Excellis continues to expand its markets and services to meet the ever-changing industry needs.


Job Overview: We are seeking a detail-oriented EPCIS File Monitoring and Processing Specialist to ensure the seamless processing of EPCIS files and support our warehouse operations. The ideal candidate will monitor API calls, validate outbound shipments, manage errors, and implement preventive actions to enhance operational efficiency.


Key Responsibilities:

EPCIS File Monitoring and Processing:

  • Ensure that EPCIS files sent by suppliers are processed through rTS without errors or delays.
  • Monitor files for discrepancies and take corrective actions in case of processing issues.

Warehouse Operation API Support:

  • Oversee API calls related to warehouse operations (Aggregation, Disaggregation, Reaggregation, Shipments) to ensure successful processing within rTS.
  • Troubleshoot and resolve issues that arise from API calls.

Outbound Shipment Monitoring:

  • Verify that EPCIS files generated for outbound shipments are delivered error-free.
  • Ensure data consistency within outbound files, aligning with regulatory and buyer-specific requirements.

Sentry Validation and Error Management:

  • Validate all outbound EPCIS files using the Sentry system, promptly addressing any flagged errors.
  • Coordinate with rfXcel teams and external stakeholders to resolve and reprocess files with Sentry errors.

Preventive Actions:

  • Identify, document, and implement preventive measures based on daily support activities.
  • Track the effectiveness of preventive actions and follow up with relevant stakeholders.

Incident Reporting and Escalation:

  • Maintain detailed logs of incidents encountered during support processes.
  • Escalate unresolved or critical issues to Level 2 or Level 3 teams within rfXcel or Customer for timely resolution.

Regular Status Reporting:

  • Provide periodic reports to stakeholders on file processing status, incidents, and implemented preventive measures.
  • Conduct weekly/monthly reviews to identify areas for operational improvement and present recommendations.

Qualifications:

  • Bachelor’s degree in Information Technology, Supply Chain Management, or related field.
  • Experience in file processing, API support, or warehouse operations preferred.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and coordination abilities.
  • Familiarity with EPCIS standards and Sentry systems is a plus.


*Comprehensive benefits package offered.

**U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. 

Valid Passport required

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Solution Support Consultant?

    Sign up to receive alerts about other jobs on the Solution Support Consultant career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $35,186 - $40,802
    Income Estimation: 
    $98,414 - $135,452
    Income Estimation: 
    $38,948 - $46,021
    Income Estimation: 
    $41,636 - $60,986
    Income Estimation: 
    $57,005 - $81,964
    Income Estimation: 
    $53,839 - $83,454
    Income Estimation: 
    $53,839 - $83,454
    Income Estimation: 
    $98,414 - $135,452
    Income Estimation: 
    $63,067 - $85,581
    Income Estimation: 
    $38,948 - $46,021
    Income Estimation: 
    $98,414 - $135,452
    Income Estimation: 
    $46,242 - $55,096
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other Solution Support Consultant jobs in the Philadelphia, PA area that may be a better fit.

    Desktop Support

    vTech Solution, Cherry Hill, NJ

    Solution Consultant - R&D

    Benchling, Philadelphia, PA

    AI Assistant is available now!

    Feel free to start your new journey!