Junior IT Deployment and Testing Technician

Job Detail

• Job Code 759977
• Tax Term W2 Hourly1099Corp To Corp
• Career Level Entry Level
• Experience Less Than 1 Year
• US Work Status US Citizen
• Job Duration 8 Months
• Qualifications Associate Degree

Job Description

Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.

Excelraise, LLC values your referrals! Refer qualified candidates for our open Job Postings and earn a generous REFERRAL BONUS for successful placements. Submit referrals here: Excelraise Referral Program.

Excelraise, LLC is seeking an IT Deployment and Testing Technician (Entry Level) for our client in Black Mountain, NC.

***This is Onsite Position***

***Candidate submitted is willing to split their time between Black Mountain Neuro-Med Treatment Center and JFK Alcohol and Drug Treatment Center. (2 days week 1 and 3 days week 2)***

***Candidate must be able to attend a Microsoft Teams interview***

***May require occasional evening or weekend work based on project needs***

Position Summary:

The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization’s IT infrastructure and clinical systems, including Epic. This role includes performing software installation, basic troubleshooting, and comprehensive end-to-end testing of devices to ensure readiness for Epic Technical Dress Rehearsal (TDR).

Key Responsibilities:

• Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
• Perform software installations and ensure all required applications and system configurations are in place.
• Set up hardware to comply with organizational standards and security policies.
• Conduct basic troubleshooting of hardware, software, and peripheral issues.
• Collaborate with the IT support team to escalate and resolve complex issues promptly.
• Ensure all deployed devices meet performance and compatibility requirements.
• Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
• Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
• Document and report test results, identifying and addressing any deficiencies or issues.
• Maintain accurate records of deployed hardware, configurations, and testing outcomes.
• Provide detailed documentation for device testing and troubleshooting procedures.
• Contribute to post-deployment reports, highlighting successes and improvement opportunities.
• Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
• Assist with user training and provide basic guidance on using deployed devices and systems.
• Participate in team meetings and provide updates on deployment and testing progress.

Basic Qualifications:

• Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
• Experience with Epic or other electronic health records (EHR) systems preferred.
• Proficiency in deploying and configuring Windows-based systems and peripherals.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Familiarity with healthcare IT environments and workflows is a plus.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks with attention to detail.
• CompTIA A , Network , or similar IT certifications.
• Ability to lift and transport equipment up to 50 lbs.
• Willingness to work in various environments, including clinical and behavioral health settings.
• Ability to travel between facilities as needed.

Required skills