What are the responsibilities and job description for the Network Operations Center Technician (Night Shift Position) position at Excelraise, LLC?
Job Detail
- Job Code 11489 1
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Tax Term W2 Hourly
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Career Level Mid Level
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Experience 4 Years
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US Work Status US Citizen
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Job Duration 12 Months
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Qualifications High School Diploma
Job Description
Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.
Currently we are looking for a qualified individual to work as a Network Operations Center Technician (Night Shift Position) with our direct client in Clemson, SC.
***This is a Onsite Position***Night shift position***Hours are 6 PM – 6 AM, this includes weekends and holidays***
Scope of the project:
This will be a 12-month contract working at the Clemson university information technology center with the possibility of extending 36-months.
Daily duties / responsibilities:
- Monitors, tests, maintains and repairs network and infrastructure elements for Clemson CCIT.
- Monitors Clemson network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control center.
- Configure network and system resources, and maintain corresponding system records and documentation. Provides tier ii support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
- Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the tier ii. . Provides customer service for all information and/or telecommunication network systems support areas.
- Monitors mainframe, applications and batch processing. Responds to issues, alerts, incidents, tickets and resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Meets agreed SLA time requirements.
Required skills:
- IP network troubleshooting
- DNS configuration
- Understanding of monitoring tools (SPLUNK, SOLARWINDS)
- Microsoft office suite
- Server batch scripting
- Technical writing experience
Preferred skills:
- Leadership skills
- Strong customer service
- Self-management
- Web programming
Required education:
- High school diploma or equivalent
Required skills
