Services - Support Engineer - Shelton Feb 25

ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

We re recruiting for Engineers to work within a team carrying out cabling infrastructure and network hardware support at Onnec client sites. The work will include all types of patching, break-fix, circuit provision and recovery, disconnect / reconnect of desktop and networking equipment, rack and stack of Data Centre Hardware (eg Server, Network and Storage) and provision of connectivity to DC Hardware. The position will be site based as required and reports to the Service Delivery Manager.

For this role candidates will need to :

• Be able to work on multiple client sites across allocated regions.
• Be available for out of hours working, being part of an on-call rota to include weekends and evenings as business demands.
• Work the following hours : Monday to Friday a mixture of shift including 07 : 00 - 16 : 00 and 14 : 00 - 23 : 00 (Shift Rota) - Weekday overtime and Weekend working as required.

Responsibilities of our Connectivity & Hardware Support Engineers will include :

• Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA.
• Audit and document existing cabling installations.
• Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
• Compile patching schedules as required.
• Utilise Cable Management Software as required for patching planning.
• Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
• IMAC-D of all desktop equipment including any peripherals
• Carry Out Data Wiping activities by use of Software tools.
• Carry out all types of patching / jumpering including all types of voice & data, copper & fibre.
• Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
• Carry out all types of Copper Voice and Data terminations as required by the Onnec portfolio of cabling systems.
• Maintain accurate records of all stock delivered and update as stock is used and advise line manager of any requirements, shortfalls.
• Carry out surveys and update drawings and schedules.
• Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
• Build, Rack and Stack Network and Server hardware in Data Centre Halls and provide connectivity.
• Perform Network Hardware break-fix activities e.g. replacing power supplies, modules, fans etc.

What we’re looking for in our Connectivity & Hardware Support Engineers :

• Experience of working in Voice and Data Cabling environment
• Experience of Moves Adds and Changes environment
• Thorough understanding of modern computer network infrastructure
• Thorough understanding and practical experience of fibre and copper voice and data cabling including terminating, test equipment, test parameters and test techniques
• Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems
• Good knowledge of Service Now (and other Process and Asset Management Tools)
• Good knowledge of Server Patching
• Knowledge of LAN / WAN and Active devices
• Able to use all types of Modern Hand Held Cable Standards Testers
• Able to use light Source and Power Meter

Salary : $60,000 - $75,000