What are the responsibilities and job description for the Bilingual Intake Coordinator position at Excelsia AMM?
About Us:
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Job Summary
The Intake Coordinator processes all incoming patients, monitors patient flow, answers telephone to Company standards, and schedules/confirms patient appointments. The Representative communicates between the patient and office to ensure all protocols are being followed and uses a strong working knowledge of medical terminology to address patient inquiries, solve problems and promote services.
Job Responsibilities
- Follow HIPAA regulations
- Ensure customers' expectations are exceeded by directing and communicating patient needs effectively
- Collaborate with Intake Team and receptionists to schedule new patients quickly and efficiently
- Utilize Company resources to determine where patients should treat, based off geography and insurance eligibility
- Answer phone calls courteously, collect and document detailed information, and route phone calls appropriately based on office protocols
- Correspond with patients, patient reps, and attorneys regarding initial appointment details
- Efficiently provide basic office administrative support tasks such as emails, updating spreadsheets, e-faxing, etc.
- Communicate efficiently via phone and email
- Upload/download documents to/from the EHR
- Document updates in multiple spreadsheets
- Contact attorneys regarding client no-show appointments
- Work as part of a team and also work independently
Minimum Requirements
- High school diploma or GED equivalent
- Knowledge of workers’ compensation, motor vehicle accidents, and personal injury cases preferred, but not required
- Knowledge of computer applications, including Windows, Google Suite, and Microsoft Office
- Understanding of different insurance eligibilities
Additional Skills/Competencies
- Excellent verbal and written communication skills
- Phone and computer proficiency
- Communication skills
- Multi-tasking skills
- Strong problem solving and organizational skills
- Attention to detail
- Typing – 50 WPM
- Bilingual (Spanish/English) preferred, but not required
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
