What are the responsibilities and job description for the Patient Representative/Medical Assistant position at Excelsia AMM?
About Us:
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:
- Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
- Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
- Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
- Discounts on shopping and travel perks through WorkingAdvantage.
- 401(k) retirement plan with employer match.
- Paid training opportunities and Education Assistance Program.
- Employee Referral Bonus Program
What You'll Do:
- Assist the M.D. and extending providers with patient care including, but not limited to: patient triage, vital signs, phlebotomy, EKG, injury treatment (lacerations, fractures), bracing and injections.
- Maintain cleanliness of exam and surgical rooms. Disinfect included.
- Inventory and account for surgical instruments, medical supplies, braces etc.
- Administer back-office operations and perform duties as necessary.
- Maintain the OSHA engineering controls log sheet.
- Document all services performed for patients.
- Receive and process laboratory results.
- Enter patient and other data into computer as needed.
- Assist in general office operations as needed including filing, phones, chart preparation, etc.
- Perform other duties and assignments as directed and/or as necessary.
- Travel as necessary.
- Assist in maintaining office in neat, clean and orderly fashion.
- Other duties as assigned.
Who You Are:
- High school diploma or GED equivalent.
- Medical Assistance Certification (preferred)
- Medical Terminology
- 6 months experience in medical office environment.
- Certification for CPR, First Aid, EKG, and/or Phlebotomy.
- Basic understanding of medical procedures and terminology.
- Tact and skill in patient management.
- Excellent communication and organizational skills.
- Strong computer and telephone (communication) skills
- Organizational skills
- Ability to multi-task
- Ability to work independently, and ability to work as part of a team
- Competence with Microsoft Word and Excel, Google Sheets, and EHR
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Diversity Statement:
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin, or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
