What are the responsibilities and job description for the Patient Representative Trainer position at Excelsia AMM?
About Us
At Excelsia Injury Care, we provide management services to a host of healthcare companies throughout Maryland, Delaware, Virginia, Pennsylvania, New Jersey, Illinois and Missouri which furnishes high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The healthcare companies we manage and service offer an extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker’s compensation patients and have a proven track record of returning patients to their highest level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all our collective employees, and communities.
Job Duties
- New employee orientations-introduction to Company, handbook, benefits, dress code, etc.
- Present OSHA and HIPPA training
- Train on Practice Management Systems
- Teaches employees Microsoft Applications
- On-site training with designated new hires
- Follow-up and/or retraining employees as necessary
- Tasked to assess employee knowledge and comprehension of office flow, procedures, and protocol
- Prepare a training plan with Managers and District Managers as requested
- Conduct training and re-training of existing employees as well as follow-ups as requested
- Organize and create training materials for protocols, procedures, Providers, and location change
Minimum Requirements
- Excellent computer skills
- Proficiency in a multitude of computer applications
- Flexibility required to travel amongst all Care Centers including overnights where hotels will be provided
Additional Skills/Competencies
- Excellent verbal and written communications
- Ability to effectively communicate and train all levels of employees
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Diversity Statement
Excelsia injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
