What are the responsibilities and job description for the Patient Service Representative position at Excelsior Orthopaedics?
Job Summary The Patient Service Representative (PSR) is the first point of contact for our patients entering the building.
Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all time.
You will perform a wide variety of duties related to the reception and registration of patients.
The position may require some evenings and Saturdays. Duties and Responsibilities
- Verify appointment and insurance information; enter registration information into Medent.
- Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and explain coverages to patient.
- Collect copays, balancing cash drawer, and logging weekly / monthly totals.
- Collect past due monies due to Excelsior.
- Verify insurance three days out from HealtheNet.
Ensure insurance verification quota met daily.
