What are the responsibilities and job description for the IT Specialist II position at Excelsior Springs City Hospital?
Responsibilities:
- Installs and maintains network operating systems, software and hardware on network equipment; maintains system documentation.
- Diagnoses problems with network equipment and performs equipment repairs or upgrades when appropriate.
- Administer and maintain end user accounts, permissions, and access rights.
- Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
- Installing and maintaining firewalls, establishing, and maintaining company-wide access policies to the internet
- Providing technical support and assistance to employees
- Works with the IT Manager and third-party vendors in planning, installation, and documentation of network topology and Virtual Desktop Infrastructure (VDI)
- Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices.
- Validate and test fixes to ensure end user problem has been adequately resolved.
- Maintains inventory.
- Demonstrates operational knowledge of network and routing protocols, Windows Server and Active Directory, as well as switch configuration and programming.
- Assist in maintaining Zoom phones.
- Performs other duties and responsibilities as assigned.
Position Requirements:
- Associate or bachelor’s degree in a related field preferred or equivalent experience.
- Three to five years of experience in healthcare technical support preferred.
