What are the responsibilities and job description for the Front Desk Associate - Day or Night - Full Time New Micro Hospital position at Exceptional Healthcare Inc.?
The Front Desk Associate acts as the first point of contact in the Hospital and is responsible for the following duties:
Essential Duties & Responsibilities:
- Treat all patients and colleagues with dignity and respect.
- Open communication between all departments and cultivating a team environment.
- Communicate professionally and effectively with patients, visitors, and vendors.
- Ability to handle a fast-paced environment professionally and with poise.
- Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
- Maintain confidentiality and observe HIPAA compliance.
- Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
- Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
- Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
- Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
- Processing payments and regular communication with the Central billing Office to resolve errors.
- Perform patient status changes as clinical staff directs.
- Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
- Answer, screen, and direct incoming phone calls.
- Facilitate deposits and cash reconciliations during shift change.
- Maintain with accuracy all spreadsheets, and patient logs.
- Perform clerical duties, including mail delivery, faxing, copying, and scanning.
- Perform other duties as assigned.
Qualifications:
- Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
- Working knowledge of insurance identification and terminology (Preferred)
- Working knowledge of insurance verification and benefit descriptions (Preferred)
- Working knowledge of Admission Notifications and Insurance Authorizations
- Working knowledge of Medical Terminology
- Strong Organization Skills
- Proficient Computer Skills
- Strong Communication and Customer Service Skills
- Current Background Clearance and Satisfactory Background Check Results
- High School Diploma/GED
- Commitment to Patient and Family Satisfaction
Schedule:
- PRN, Weekends, Day and Night
- Day Shift 7a – 7p, Weekends and Holidays Required
- Night Shift 7p -7a, Weekends and Holidays Required
